What is a Mate’s Rates discount?

This article is for: Renters

At the conclusion of your stay on a Bookabach property we prompt the owner/manager of the property to give feedback on you as a rental guest.  This feedback becomes part of your publicly viewable profile on Bookabach.  We use a simple star rating system whereby you receive a “star” for each item of good feedback you receive. Your good feedback enables you to receive Mate’s Rates discounts on some properties. 

Many owners/managers understand the value of receiving a booking request from someone with proven good rental history so they are willing to provide a percentage discount to Bookabach member with a certain number of “stars”.

How do I remove (delete) my membership?

This article is for: Managers Renters

If you want to completely remove your details from Bookabach then follow the instructions below.  Note that this is different than “unsubscribing” - which is where you opt out from receiving some or all of our marketing communications.

Renters:

1) Go to http://www.bookabach.co.nz and log into My Bookabach
2) Click the “Remove membership” link. 
3) Confirm this action by clicking the red “Remove membership” button.

Owners/Managers:

If you have recently sold a property and want to transfer your listing and booking history to the new owner see this help article.

1) Resign from, or disband any properties you are associated with by going to My Account > Properties and clicking the “Remove” link next to the property name.
2) Log into the Renter website http://www.bookabach.co.nz  (use the link at the top)
3) Under your contact details you’ll find a “Remove membership” link. 

NOTE: If you have rental bookings you have committed to in the future and cannot meet these commitments, please contact us.

How do I opt out from receiving newsletters?

This article is for: Managers Renters

You can opt out from receiving the marketing communications we send to you by following the instructions below.  Note that our marketing system is continuously updated with new details but it can take 2-5 days for any changes to take effect. 

Renters:
1) Go to http://www.bookabach.co.nz
2) Click the My Bookabach tab and log in
3) Click the “Newsletter Preferences” link (on the right-hand side).  This will take you to My Bookabach > Newsletter options
4) Un-tick the boxes for the communications you no longer wish to receive
5) Click the “Save” button.

To stop a Saved Search:

1) Follow steps 1-2 above.
2) Click the “Saved Searches” tab.
3) Click the relevant “Delete” link.

Owners/Managers:
1) Go to http://manage.bookabach.co.nz and log in
2) Go to My Settings > Personal Preferences
3) Un-tick the boxes for the communications you no longer wish to receive
4) Click the “Save” button.

Note that if you are the owner or Rental Contact of one or more properties on Bookabach, you cannot opt out from receiving the Owner/Manager edition of our newsletter as they often contain critical information about the website.

How do I change my contact details?

This article is for: Managers Renters

You can change your address and/or phone numbers, and add your AA Membership or Smartfuel number to your profile.

To change your contact details on Bookabach:

Renters:
1) Log in to your “My Bookabach” account.
2) Click the “Update my details” link.
3) Enter the new details and click the “Save” button.

Owners/Managers:
1) Go to http://manage.bookabach.co.nz and log in
2) Go to My Settings > Personal Details
3) Click the “Edit personal details” button.
4) Enter the new details and click the “Save” button.

How do I update my email address?

This article is for: Managers Renters

To update your email address:

Renters:

1) Go to http://www.bookabach.co.nz and log into My Bookabach using your old email address and password.

2) Click the “Change” link after your email address.

3) Enter the relevant details and click the “Save” button.

Owners/Property Managers:

1) Go to http://manage.bookabach.co.nz and log in.

2) Go to My Settings > Personal Details. 

3) Click the “Change email address” button.

4) Enter the relevant details and click the “Save” button.

How do I remove my property from the website?

This article is for: Managers

Taking your listing offline

You can disable your listing, removing it from the listing pages, by using the “Go offline” link.  You’ll find this link in the “Status” box on the Dashboard page when you first log in to http://manage.bookabach.co.nz. 

Note that it can take up to an hour for this to take effect on Bookabach.  Affiliate websites that “cache” property listing may take even longer to remove your listing, but during this period rental enquiries and questions are blocked.

Taking your listing offline DOES NOT affect your property score/ranking. However, you can no longer see the score/ranking calculation information (on the Listing > Listing performance page) as this works off live listing data.

Note also that disabling your listing does not stop the clock on your subscription (for Subscription Plan listings).

Enabling your listing

To put your listing back online follow the procedure above but use the “Go online” link.

COMPLETELY REMOVING YOUR PROPERTY

If you’ve sold your property, you may want to consider transferring your listing and its full rental history over to the new owner.  See the separate help article related to this.

If your listing is on the Performance Plan, any past and future booking requests still at the “Requested” or “Accepted” stages must be updated first.

If you want to permanently remove your listing altogether then:

1) Go to http://manage.bookabach.co.nz and log in.
2) Select the relevant property, if you’ve got more than one.
3) Go to Property Settings.
4) Click the “Delete property” link (in the lower left-hand corner) and follow the prompts from there.

You’ll need to re-enter your password.

We suggest that you print your invoices and receipts for tax/accounting purposes from My Account > Account Statement before permanently removing your property, otherwise you won’t be able to access this information once it’s been deleted.

I’m selling my bach and want to transfer my listing to the new owner.  How do I do this?

This article is for: Managers

If you sell your holiday home it is possible to transfer ownership of your listing, complete with its trading history (guest book and ranking), to the new owner.

First, the new owner must register on Bookabach to create a membership (if they’re not already a member).  They must include their full contact details.  Once they’ve done this you can complete the transfer process.  Here’s how:

1) Go to http://manage.bookabach.co.nz and log in.
2) Select the relevant property, if you have more than one.
3) Go to Property settings > Property Members.
4) Click “+Add member”.
3) Add the new owner as a member with their full name and email address (the one they’ve registered with on Bookabach).  Be sure to assign them the ‘Admin’, ‘Billing’ and ‘Rental contact’ roles to give them full access to the listing.

Once the new owner has accepted the membership and taken over admin, billing and rental contact roles, then they can remove you from the property account.

We suggest that you print your invoices and receipts for tax/accounting purposes (go to My Account > Statements/Tax Invoices) before transferring the listing, otherwise you won’t be able to access this information once the new owners have removed you from the property account.

Note that your Bookabach member feedback DOES NOT get transferred to the new owner as it’s about you and your dealings on Bookabach.  The property Guest Book entries remain with the property and the “ranking” you’ve achieved is preserved.

Feedback requests will be sent to the person who was the Rental Contact at the time the booking was lodged.

How can I change the Rental/Billing/Admin Contact (Roles) for my listing?

This article is for: Managers

You can have as many members you like associated with your property.  Contact Roles however need to be unique.  You can only have one Rental Contact, one Billing Contact and one Admin Contact.  They can be the same person - or roles can be split across multiple members. 

* The Admin Contact has ultimate authority and ownership of the property online.  Only the Admin Contact can add members, change permissions and change roles.
* The Billing Contact gets any account related correspondence and is responsible for paying for any charges.
* The Rental Contact receives any rental-related correspondence and is responsible for responding to rental enquiries.

To change a Contact Role:

1) Log in and go to Property Settings.
2) Under ‘Members and Roles’ select Roles and Permissions.
3) Select the Role by checking the radio button(s) for the relevant member and click save.

Before you can assign a person as the Rental, Admin or Billing contacts they must have contact phone numbers added to their personal profile.

I’ve forgotten my password, how do I retrieve (reset) it?

This article is for: Managers Renters

You’ll find a “Forgotten password” link on every log-in form.  This will take you to a page with instructions on how you can re-set your password.  For security reasons we encrypt passwords and we no longer send them out in emails.  The Reset Password email you’ll receive contains a special link you can use to set-up a new access password.

If you request a password re-set more than once, use the most recent link sent to you, as previous links will be invalidated each time you request a new one.