What is a Mate’s Rates discount?

This article is for: Renters

At the conclusion of your stay on a Bookabach property we prompt the owner/manager of the property to give feedback on you as a rental guest.  This feedback becomes part of your publicly viewable profile on Bookabach.  We use a simple star rating system whereby you receive a “star” for each item of good feedback you receive. Your good feedback enables you to receive Mate’s Rates discounts on some properties. 

Many owners/managers understand the value of receiving a booking request from someone with proven good rental history so they are willing to provide a percentage discount to Bookabach member with a certain number of “stars”.

I stayed at a property and want to provide feedback, how do I do this?

This article is for: Renters

We automatically send a “Request for Feedback” email notice a few days after the completion of your stay.  Use the link in that email to get through to the online feedback questionnaire.

If you haven’t received this email or you’ve lost it, or if you just want to provide feedback as soon as your stay completes, you can do this online by:

1) Going to http://www.bookabach.co.nz and logging into My Bookabach
2) Go to Past Bookings
3) Use the Give feedback link on the past booking

-OR-
1) Find the listing on http://www.bookabach.co.nz
2) Use the feedback link in the Guest Comments section.  (You’ll then be asked to log-in if you are not already).

Feedback links are only generated on bookings that were Completed - and only on bookings you’ve made through Bookabach.  You can only provide feedback on bookings that were completed within the last 365 days.

If your booking proceeded, but is still showing as “Requested” or “Accepted”, then please let us know using the Did this go ahead? link.

If you stay at the same property more than once, you won’t be able to create feedback entries for each stay.  You’ll only get one feedback entry, located under the original stay date, and previous comments will be superceded each time you add new comments.  It’s industry standard to allow only one feedback entry per person, and this is to prevent feedback manipulation.

I’ve received negative feedback. What should I do?

This article is for: Managers Renters

Most people understand that there are two sides to any story - and feedback comments are “opinion pieces”.  In general provided you have a history of good transactions on Bookabach, a single piece of negative feedback should not significantly affect your ranking or ability to use Bookabach. 

We give you the right to respond to feedback and provide your side of the story - and we recommend that you use this opportunity to clearly state your point of view. To do this:

Renters:

1) Go to http://www.bookabach.co.nz and log in to your “My Bookabach” account.
2) Use the View/respond to feedback link.
3) Use the Attach a response link below the feedback in question.
4) Enter your comments (maximum of 500 characters including spaces) and Save.

Owners/Property managers:

To respond to Guest Book comments:

1) Go to http://manage.bookabach.co.nz and log in.
2) Go to Listing > Guest book.
3) Click the “Attach a response” link under the relevant entry.
4) Enter your comments (maximum of 500 characters including spaces) and Save.

To respond to personal feedback comments:

1) Go to http://manage.bookabach.co.nz and log in.
2) Go to My Settings (link on the top right of screen under your name).
3) Use the View/respond to feedback link below your contact details.
4) Enter your comments (maximum of 500 characters including spaces) and Save.

We strongly advise you not to retaliate by placing negative feedback on them - unless you have a genuine grievance with the way they have treated you.  Retaliating by placing negative feedback where it is not justified can reflect badly on your own listing.

Sorry, Bookabach will not intervene to "sanitise" feedback - see our policy on editing feedback.

What is the difference between Feedback and the Guest Book?

This article is for: Managers

Member Feedback provides information about historical transactions between members (owners, property managers and renters) on Bookabach.  Owners and property managers are rewarded for positive feedback and each piece of positive feedback will improve the ranking of your bach in search results.  To find member feedback, click the blue numbers or stars next to that member’s user name.

The Guest Book provides comments left by guests on a specific bach and is available to view on every Bookabach listing.   Guest Book entries have no effect on bach rankings.

Both parties receive a "Request for Feedback"  after a stay has been Confirmed and then completed.

How do I report offensive or abusive feedback?

This article is for: Managers Renters

If you come across feedback that is personally attacking or offensive, please use the “Send this page” link at the top of the page to report it. Send the page to support@bookabach.co.nz.

What is your policy on editing feedback?

This article is for: Managers Renters

In the interests of preserving the integrity of Bookabach feedback, and providing impartiality to both renters and owners/managers alike, we will not remove or edit feedback - except in the following circumstances:

*  Where comments are defamatory, offensive or contain language of an inappropriate nature. We reserves the sole right to determine what is considered offensive, defamatory or inappropriate language.

*  Where the author of the feedback has requested it be removed or amended. Any requests for amendments should be made to Bookabach Support. A request for feedback to be modified or withdrawn must come via email and from the email address the member uses for their Bookabach log in.

Note that feedback includes both member feedback and property guestbook entries.

Why do you not support feedback for externally added rental bookings?

This article is for: Managers

We only support feedback on transactions made via the website, i.e. Bookabach bookings and questions made via a property listing page on the website.

Sorry, but we can’t allow feedback from externally added bookings as it would open the feedback system to potential abuse.

What is the difference between Feedback and the Guest Book?

This article is for: Managers

Member Feedback provides information about historical transactions between members (owners, property managers and renters) on Bookabach.

Owners and property managers are rewarded for positive feedback and each piece of positive feedback will improve the ranking of your bach in search results.  To find member feedback, click the stars underneath that member’s name.

The Guest Book provides comments left by guests on a specific bach and is available to view on every Bookabach listing. Guest Book entries have no effect on bach rankings.

Both parties received a "Request for Feedback" after a stay has completed.