What web browsers does Bookabach/Bookastay support?

This article is for: Managers Renters

We do our best to ensure that Bookabach works best across popular web browsers and operating systems.  However, given our finite development resources,  it’s not possible for us to test and support all browsers and maintain backwards compatibility to old browsers.  Here’s a list of the browsers we support (with links to download current version):

* Microsoft Internet Explorer: Version 8.x and above - Download latest
* Mozilla Firefox: Version 3.6 and above - Download latest
* Google Chrome: All versions - Download latest
* Apple Safari (for Mac and PC): Version 5.0 and above - Download latest
* Opera: Not tested - Download latest

We do show an alert on the website if your browser is too out of date for the site to function effectively.  Sorry, we can’t offer specific recommendations on browsers (but most of us at Bookabach are Firefox or Chrome users).

Still on Microsoft IE 6? See the IE 6 countdown page from Microsoft.

Why has my (Performance Plan) listing been taken offline?

This article is for: Managers

If you have a property listing on the Performance Plan you need to let us know when bookings go ahead (and ideally, when they don’t).  Specifically this means confirming any bookings that proceed, and declining/ cancelling any that don’t.  We will send you a “Did this go ahead?” email whenever a past booking is still at the Requested or Accepted stage.  We refer to these as unattended bookings.

If you have more than five past unattended bookings then we will send you an additional, important warning email.  This message shows you any unattended bookings and prompts you to indicate which ones went ahead and which don’t.  Failure to act on this warning email within 7-days will result in your listing(s) being taken offline.  In all cases we invite you to contact our support desk if you are having problems and want us to coach you through how to use our availability calendar.

While this may seem like a tough stance, it is important to understand why we do this:

* We only can tell when to charge a success-fee when bookings are marked as “Completed” in our system.

* AA Smartfuel users who booked and stayed at your property may be entitled to receive fuel discounts.  We can only allocate these discounts if we know the booking proceeded. (Bookabach only).

* Bookabach members receive benefits (e.g. Mates Rates discounts on some properties) by having a good rental history.  In order for them to receive these benefits you must confirm bookings that go ahead.

Also, there is a benefit to you: by confirming bookings you will receive feedback from (recent) rental guests.  Good feedback elevates your ranking and improves “look-to-book”, increasing occupancy and your rental return.

We understand that you may choose to handle your bookings offline, not using our system.  However, sorry, we still need you to go online and let us know via our website, when bookings proceed or not.  It only takes a few minutes - and it is a requirement under the Performance Plan that you do this.

Finally, if you’re stuck and you don’t know how to manage your bookings on Bookabach then contact us.  We’re happy to step you through how to use the system.

 

Why am I not receiving email sent to me from Bookabach ?

This article is for: Managers Renters

We do our best to make sure emails sent from Bookabach, or sent via the Bookabach website, are delivered successfully.  Every Internet Service Provider (ISP) has its own spam and junk mail filtering settings, so we cannot guarantee email delivery.  If you haven’t received an email, we recommend that you check the spam or junk mail folder of your email inbox.

If the emails aren’t going to your inbox, add the Bookabach.co.nz domain to your white list - or ask your ISP to do this for you.  If your ISP does not support a white list, then add support@bookabach.co.nz, noreply@bookabach.co.nz and automailer@bookabach.co.nz to your address book.

If you are still not reliably receiving emails from Bookabach then contact us and we’ll attempt an email trace.

You may also want to consider the following:
1) Make sure your contact details are sent out when a booking request is made (My Settings > Contact Preferences)
2) Set up property manager text alerts (My Settings > Contact Preferences again)
3) Log in to your property account periodically and check your Notifications.

Finally, we recommend you follow up any critical communications with a phone call.

Some parts of the website aren’t working. What can I do? (Javascript problems)

This article is for: Managers Renters

The owner-manager website requires JavaScript to be enabled in order to to function.  You can search Google for instructions on how to enable JavaScript for your specific browser.

You may also experience issues if you have personal firewall or ad-blocking software installed. We recommend ensuring that you have disabled any ad blocking or JavaScript disabling features of your internet security software.  Also, be sure to add http://www.bookabach.co.nz and http://manage.bookabach.co.nz to your ‘trusted’ websites.

I am having problems logging in. What do I do?

This article is for: Managers Renters

If you are having trouble logging in, first check to make sure you are using the correct email address.  If you have more than one email address, ensure you’re using the one you have registered with Bookabach and you’re typing it correctly.  Also, the log-in email address and password are case-sensitive, so enter them exactly as you registered them. 

If you have forgotten your password, you can have the website send you an email with a link to “reset” your password. You’ll find a link to do this on every log-in form.

If you still can’t log in, please put in a support request instead of creating a new membership account.

If you KNOW that your details are correct then check the following:  We rely on “Cookies” - small pieces of information stored on your computer -  to keep track of your “session” on the website while you are logged in.  If your browser is set to block Cookies then you will not be able to log-in and establish your session. To fix this go to your browser settings:

Internet Explorer
Go to: Tools > Internet options > Security (or Privacy): Click “Default level”.  You may also need to add www.bookabach.co.nz to your trusted sites

Firefox
Go to: Tools > Privacy > Cookies: Ensure the “Accept cookies from sites” is checked. Then try registering/logging-in again.

Note that some corporate firewalls or browser acceleration software can affect cookie files.  Further information on this can be found on Google’s site: See Browser troubleshooting basics.