A guest who’s paid by Credit Card is asking for a cash cancellation refund. Should I pay it?
This article is for: Managers
If you have a guest who’s paid by credit card (Payment Gateway, Hosted Payment or your own facility) then you should ALWAYS process refunds as credits back to this same credit card. This protects you from any potential scam involving a stolen card or card number.
In cases where you’ve received ‘split’ payments - payments by credit card and by other means such as Internet Banking or Cash - only refund to the card the maximum that was paid using the card.
Please be cautious when dealing with refunds where credit cards are involved.