What is your policy on editing feedback?
This article is for: Managers Renters
In the interests of preserving the integrity of Bookabach feedback, and providing impartiality to both renters and owners/managers alike, we will not remove or edit feedback - except in the following circumstances:
* Where comments are defamatory, offensive or contain language of an inappropriate nature. We reserves the sole right to determine what is considered offensive, defamatory or inappropriate language.
* Where the author of the feedback has requested it be removed or amended. Any requests for amendments should be made to Bookabach Support. A request for feedback to be modified or withdrawn must come via email and from the email address the member uses for their Bookabach log in.
Note that feedback includes both member feedback and property guestbook entries.