Help | Article

How do I cancel a booking? (owners/property managers)

This article is for: Managers

Should you have a cancellation please take time to cancel the booking. To do this:

1) Go to http://manage.bookabach.co.nz and log in.
2) Click the Bookings tab.
3) Find the booking in question by using the search facility at the top of the page, or by clicking the down-arrow in the date-range box and selecting “All future bookings”.
4) Click the “Cancel booking” link on the right-hand side of the entry.

We do not charge Performance Plan success fees on stays that do not go ahead but you need to cancel the booking before the scheduled departure date.  If you can’t cancel a Confirmed in-progress booking, please notify Bookabach before the scheduled departure date and we’ll do it for you.

If you didn’t cancel a Performance Plan booking before the scheduled departure date, we can cancel the success fee invoice for you, but charge a manual transaction fee to do this.