Why am I not receiving email sent to me from Bookabach ?

This article is for: Managers Renters

We do our best to make sure emails sent from Bookabach, or sent via the Bookabach website, are delivered successfully.  Every Internet Service Provider (ISP) has its own spam and junk mail filtering settings, so we cannot guarantee email delivery.  If you haven’t received an email, we recommend that you check the spam or junk mail folder of your email inbox.

If the emails aren’t going to your inbox, add the Bookabach.co.nz domain to your white list - or ask your ISP to do this for you.  If your ISP does not support a white list, then add support@bookabach.co.nz, noreply@bookabach.co.nz and automailer@bookabach.co.nz to your address book.

If you are still not reliably receiving emails from Bookabach then contact us and we’ll attempt an email trace.

You may also want to consider the following:
1) Make sure your contact details are sent out when a booking request is made (My Settings > Contact Preferences)
2) Set up property manager text alerts (My Settings > Contact Preferences again)
3) Log in to your property account periodically and check your Notifications.

Finally, we recommend you follow up any critical communications with a phone call.