How do I cancel my booking? (rental guests)
This article is for: Renters
If you’ve made a booking through Bookabach but need to cancel, please notify the owner/manager directly that you are cancelling:
1) Log in to My Bookabach on http://www.bookabach.co.nz
2) Click the “Bookings” tab.
3) Click the “Cancel booking” button for the relevant entry. This will generate an email to send to the owner/manager, and you can optionally add in your own message.
4) Click the “Send” button.
If you’ve already paid a deposit, depending on the agreement you have in place between you and the owner/manager, you may forfeit some or all of the rental deposit or rental payment you have paid. We recommend that you check the owner’s/manager’s rental terms and cancellation policy before you cancel. If the owner/manager is using online rental terms, you can view them using the Booking Statement: View/Download links on the Bookings page of your “My Bookabach” account.