Will Bookabach/Bookastay ever ask me for my password? (Warning related to Phishing)

This article is for: Managers Renters

Nobody at Bookabach will ever ask you for your password - either by phone or via an email. So, be immediately suspicious if anyone claiming to be us asks for it.  It could be “phishing”.

Phishing is the act of attempting to acquire information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication. The most common approach is via a “spoof” email or text message which directs a users to enter details at a fake website whose look and feel are almost identical to the legitimate one.

Please be cautious: Don’t disclose your password to anyone.   If you follow a link in any email claiming to be from Bookabach please check that it goes to bookabach.co.nz - or a sub-domain (e.g. manage.*, secure.*).  Even if the page looks like Bookabach - don’t trust it!

Lastly, if you receive any email, supposedly from Bookabach, requesting you to either supply or re-enter your username/password then please contact our Support Desk straight away.

References:
Read the Wiki article on Phishing

How do I opt out from receiving newsletters?

This article is for: Managers Renters

You can opt out from receiving the marketing communications we send to you by following the instructions below.  Note that our marketing system is continuously updated with new details but it can take 2-5 days for any changes to take effect. 

Renters:
1) Go to http://www.bookabach.co.nz
2) Click the My Bookabach tab and log in
3) Click the “Newsletter Preferences” link (on the right-hand side).  This will take you to My Bookabach > Newsletter options
4) Un-tick the boxes for the communications you no longer wish to receive
5) Click the “Save” button.

To stop a Saved Search:

1) Follow steps 1-2 above.
2) Click the “Saved Searches” tab.
3) Click the relevant “Delete” link.

Owners/Managers:
1) Go to http://manage.bookabach.co.nz and log in
2) Go to My Settings > Personal Preferences
3) Un-tick the boxes for the communications you no longer wish to receive
4) Click the “Save” button.

Note that if you are the owner or Rental Contact of one or more properties on Bookabach, you cannot opt out from receiving the Owner/Manager edition of our newsletter as they often contain critical information about the website.

I own or manage apartments.  Can I list my properties on Bookastay/Bookabach?

This article is for: Managers

Bookabach has been specifically designed for renters to view and request a booking for independent holiday houses and holiday homes, i.e. for a common-occupancy dwelling, and not to promote a branded total complex.  As such, our reservation engine currently lacks the ability to offer multiple room inventory within a single listing.

We do support Apartment and Flat/Duplex as an accommodation category, but if you choose to list under this category we require a single listing per apartment (in order to show accurate availability and tariff information), even if the property descriptions and photographs are identical.

I operate a Bed and Breakfast.  Can I list on Bookastay/Bookabach?

This article is for: Managers

While historically Bookabach had supported Bed and Breakfast as an accommodation category, this category is no longer accepted. 

Bookabach has been specifically designed for renters to view and request a booking for independent holiday houses and homes, i.e. for a common-occupancy dwelling.  As such, our reservation engine currently lacks the ability to offer multiple room inventory within a single listing.

Why are modified digital photos unacceptable?

This article is for: Managers

It’s against our terms of use to upload and publish modified images on your listing.  Modifications include:

- Borders
- Text
- Overlay images or logos
- Excessive filtering or colour enhancements

We have this policy for a number of reasons.  Firstly we want to provide the best and most consistent user experience.  While a bright red border on your photos may seem like a good way to attract attention it’s also really confusing for the website user (“Why has that one got a red border? Did I click something?”). 

Secondly, we want images to reflect reality - not some hyper-saturated colour make-believe-land! 

Lastly, adding text in the form of URLs, phone numbers or company names - or logos and images may seem like a great way of getting your name out there it is against our terms of use!

Why do you not support feedback for externally added rental bookings?

This article is for: Managers

We only support feedback on transactions made via the website, i.e. Bookabach bookings and questions made via a property listing page on the website.

Sorry, but we can’t allow feedback from externally added bookings as it would open the feedback system to potential abuse.

Why can’t I put my contact details in my listing?

This article is for: Managers

Your contact details will be provided to someone once they’ve made a booking request on your property. If you have requested that they follow up with a phone call (My Settings > Personal Preferences)  this will be reflected in the email instructions under “what to do next”.

Please DO NOT put your name, phone numbers or email address directly in your listings. It’s against our site terms and conditions to do this. Here’s why:
* It completely bypasses our enquiry process so you won’t have a record of the dates requested.  You would need to keep track and manually add this information later on (dates, enquirer details etc).
* You will not get feedback on transactions obtained outside of this standard channel.
* We can only help when we have bookings in the system. Without this information we can not track bookings, provide customer service around a particular booking request or track occupancy and booking data to improve the website.
* It’s against the site terms and conditions of use.

Finally, in the case of Performance Plan listings, bypassing the booking request process means lost revenue to us.  And that REALLY winds us up!

What if I receive a long term rental while I’m on the Performance Plan?

This article is for: Managers

Bookabach charges a maximum of 14-nights success fee on any one booking. On these longer term rentals the success fee is billed after the 14th night stay.

Where can I find the website terms of use (terms and conditions)?

This article is for: Managers Renters

You’ll find a link to our website terms of use in the footer of every page. 

Note that these are terms and conditions for use of the website NOT rental terms and conditions.  If you are renting a property through the site please be sure to ask your property manager or bach owner to provide you with rental terms and conditions.