How to maximise your potential for bookings

This article is for: Managers

Here are our tips on how to optimise your listing and get the best bookings.

Look at your listing through the eyes of someone who’s searching:

Listing quality: Do the photos and description do it justice?  Is pricing defined?

Pricing: Is your pricing realistic?  Compare other properties of similar size.  Tip: filter search results by number of bedrooms/bathrooms and key facilities to get properties more like yours.

Pecking order: Where are you on the basic search results page?  Clear all search filters and find your property.
- If your Dashboard Checklist is incomplete that will be hurting you.
- If you’re low-ranked and on the Performance Plan, you could increase your success fee - just until you get that all important Christmas/New Year booking - or until you’ve got some feedback (testimonials) - and then scale back your success fee.
- Consider increase your exposure by adding a Showcase Listing.

Look busy: Properties with bookings look more popular than those with blank calendars and are more likely to get enquiries.  Add your own bookings and any other rental bookings you’ve got confirmed.

Be realistic about minimum stay: Over Christmas/New Year for example, you’re more likely to get two back-to-back 7-night bookings than a single 14-night booking.

Once you receive a booking request you should move quickly to secure the booking.  Chances are your enquiry is one of a number that’s been placed by the same individual.  Vet quickly, provide a firm quote (include your all-important rental terms) and be clear about when you need a deposit by (rental terms are good for that).

Finally if you’re stuck with any of this, we’re more than happy to advise.  Getting the best from your listing on Bookabach is important for both of us!

Related help articles

What is the Checklist and where do I find it?
How does Bookabach order (rank) properties on the website?
How do I change my (Performance Plan) Success Fee?
How do I set up Rental Terms?

 

 

What web browsers does Bookabach/Bookastay support?

This article is for: Managers Renters

We do our best to ensure that Bookabach works best across popular web browsers and operating systems.  However, given our finite development resources,  it’s not possible for us to test and support all browsers and maintain backwards compatibility to old browsers.  Here’s a list of the browsers we support (with links to download current version):

* Microsoft Internet Explorer: Version 8.x and above - Download latest
* Mozilla Firefox: Version 23 and above - Download latest
* Google Chrome: All versions - Download latest
* Apple Safari (for Mac and PC): Version 5.0 and above - Download latest
* Opera: Not tested - Download latest

We do show an alert on the website if your browser is too out of date for the site to function effectively.  Sorry, we can’t offer specific recommendations on browsers (but most of us at Bookabach are Firefox or Chrome users).

Still on Microsoft IE 6? See the IE 6 countdown page from Microsoft.

How are listings published on the HomeAway network?

This article is for: Managers

Bookabach listings are now published across the HomeAway network of websites [1].  This means that regular users of these websites can look and book New Zealand and Pacific Island properties, just as they would any other property using their local HomeAway website - that they know and trust.

How information is sent to HomeAway

Bookabach provides a feed to HomeAway of the following:

Listing content: Comes directly from the information you’ve supplied to Bookabach.  You have full control of your listing via Edit Listing on Bookabach. Updated daily
Rates: Your pricing is sent daily to HomeAway in the form of a feed of “rates”.  We generate a chronologically ordered rate table based on the pricing you have set up in Bookabach.  Your listing WILL not be published if your pricing is not defined.  It MAY not be published if your pricing is not 100% defined over your entire selling period. Updated daily
Availability: Property availability is updated every few hours on HomeAway based on confirmed bookings in Bookabach. Updated several times a day

From this feed HomeAway extracts all the information it needs to publish your content across the global network of HomeAway websites (and mobile app). 

Minimum content requirements

All Bookabach listings, whether Subscription Plan or Performance Plan CAN appear on the HomeAway network - and there are no additional costs associated with gaining access to the network[2].  We’ve made some changes to Listing Completeness to better match HomeAway’s. If your listing is showing as 100% complete and your pricing is up to date you’ll be on the network. Refer to your Dashboard Checklist to see if you have a problem.

Help: What is the Checklist and where do I find it?

How listings are ordered on the HomeAway websites

HomeAway has its own proprietary listing ranking algorithm so Bookabach ranking is not preserved.

How enquiries are processed

All enquiries come via Bookabach, and we send these on to you just like any other Bookabach enquiry. They’ll show as having come via “HomeAway”. In your Dashboard Notifications they’ll show as having come from a NON-MEMBER. This is because they’re not a Bookabach Member since they haven’t created a membership on the Bookabach. Once you view or open the booking you’ll be able to see the enquirer’s details.

Managing expectations around “service level”

BYO linen may be difficult for an overseas visitor. Also, depending on where they come from, they may not be familiar with the “leave it as you found it” Kiwi tradition.  Because of this, we automatically add listing text on HomeAway to indicate when cleaning and/or linen is not provided.

We strongly recommend you at least provide linen if you can. You can add it as an “optional extra” which would allow the domestic traveller to still BYO - and save on linen charges.

What to do if you can’t find your listing on HomeAway

Check the following:

1) Check your pricing is up to date and your listing is shown as 100% complete (See your Dashboard Checklist)

2) Check that you have your property address entered correctly and that the Google map pin is shown in the correct location for the property.

3) Check that the HomeAway website you are using is carrying Bookabach content (see list below)

4)  On the HomeAway website: try searching using the exact title of your listing and in the Oceania section of the HomeAway website you’re using.

If you’ve made changes to your listing please allow 24 hours for them to update on HomeAway.  If you have done all of this and still can’t find your listing the Contact Us.

HomeAway websites

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
SiteCountryBookabach listings
www.aluguetemporada.com.brBrazilYes
www.cyberrentals.comUSAYes
www.fr.homeaway.caCanada (French)Yes
www.greatrentals.comUSAYes
www.homeaway.caCanada (English)Yes
www.homeaway.co.nzNZNo
www.homeaway.comUSAYes
www.homeaway.com.arArgentinaYes
www.homeaway.com.auAustraliaYes
www.homeaway.com.coColombiaYes
www.homeaway.com.mxMexicoYes
www.vacationrentals.comUSAYes
www.abritel.frFranceYes
www.homeaway.co.inIndiaYes
www.homeaway.co.ukUKYes
www.homeaway.dkDenmarkYes
www.homeaway.esSpainYes
www.homeaway.fiFinlandYes
www.homeaway.itItalyYes
www.homeaway.nlNetherlandsYes
www.homeaway.noNorwayYes
www.homeaway.ptPortugalYes
www.homeaway.seSwedenYes
www.homelidays.comFranceNo
www.homelidays.esSpainNo
www.homelidays.itItalyNo
www.ownersdirect.co.ukUKNo
www.vrbo.comUSAYes
www.fewo-direkt.deGermanyYes
www.homeaway.atAustriaYes

NOTES:
[1] All HomeAway websites that are on the Network, capable of taking a feed of listings and where we’ve elected to publish.
[2] Performance Plan success fees charges apply on bookings received from HomeAway network travellers.

How do Security Questions work?

This article is for: Managers

Security Questions are used to provide an extra layer of security protection on the owner/manager website.  We use them to make sure that even if your email and password (your login details) were in the hands of a “cyber crook”, then they would not be able to take over your account.

If you haven’t already set up your security questions, you’ll be prompted to do so when you log-in.  We require three questions.  The first two, you choose from a list of pre-defined questions.  The third security question, you make up yourself.

You’ll be prompted to provide the answer to one of your security questions in the following situations:
1) You log in from a computer or browser we haven’t detected you use before.
2) You want to change any of your settings (My Settings).
3) You haven’t been asked a security question for some time.
4) You call our support desk and we need to authenticate you.

If your answers to your Security Questions aren’t being accepted or you forget them, you’ll need to put in a support request to have your questions reset.  You’ll then be prompted to set them up again.

How do property ratings (star ratings) work?

This article is for: Managers Renters

Property star ratings on Bookabach were introduced in August 2013.  The rating is based on responses from previous guests to the question:

“On a scale of 0 to 10, how likely are you to recommend a stay at this property to a friend or colleague?”

A star rating or 0 - 5 stars is derived from the average of all ratings received on that property.  The number of reviews shown is the total number of responses to this rating question.

The property star rating is displayed on a listing if the average rating is 8 or above, or if five or more ratings have been received.

How does the Inventory and Conversion Dashboard Widget work?

This article is for: Managers

The Inventory and Conversion Dashboard widget has been designed to help you, at a glance, understand your future available inventory and your historical conversion.  Here’s how it works:

Inventory

Shows the number of days available; the number of days with one more enquiries present; the number of days rented (confirmed bookings) and the number of days blocked.  The meaning of blocked depends on the setting of rental type of display:

All: blocked days are days that aren’t available for rental due to family and friend (owner) bookings.
Bookabach: blocked days are days that aren’t available for rental via Bookabach due to either family and friend bookings, or bookings from other sources.
Other: blocked days are days that aren’t available for rental via other sources due to either family and friend bookings, or bookings from Bookabach.

Conversion

Shows the percentage of rental enquiry days converted to actual stays in a historical period. Days with more than one request are counted cumulatively - so you could have 200 days enquired about in a month of only 30 days.  High conversion means you’re being effective at converting enquiries to stays.

Conversion information is filtered by the rental type:

All: Shows conversion of all rental enquiries to stays.
Bookabach: Shows conversion of Bookabach sourced bookings to stays.
Other: Shows conversion of other sourced / externally sourced bookings to stays.

I’ve received my Weekly Report. What do the numbers mean?

This article is for: Managers

If you have one or more properties on Bookabach and are the Rental Contact you will receive a weekly report.  We use this report to inform you of how your listing is performing on the website, and to let you know of any problems with your listing.

For each online property you’ll see the following fields:

Search views: How many times your listing has appeared in search results this month.

Listing views: How many times your detailed full-page listing has been viewed this month.

Enquiries: The number of booking requests and questions received this month so far.

Total Shortlisted: The total number of times your property has been added to a shortlist by members so far (not just this month).

Check list: A green tick means the check list is complete for this property.  A red cross means you have check list items to attend to.  Go to Dashboard to view the detailed checklist.  Point are added to your property score for a completed check list - so it’s worth spending the time to sort out any problems.

 

 

How does the website re-size and manage photos?

This article is for: Managers

The images you upload are automatically re-sized for use on the website.  Because screen resolutions have improved over time, we record the maximum size we have each image stored at.  This helps us decide how to display images, and in some case whether we can show an image or not.

Size Dimensions (px)
S 180 x 120
L 280 x 190
XL 560 x 373
XXL 940 x 627
XXXL 1600 x 1067
XXXXL 2400 x 1600

To find out the size of the images you have currently on your listing go to Listing > Edit listing > Manage Pictures.  If you have images that are shown as XL or smaller, you should take time to replace them. This ensures you have the best quality pictures displayed with your listing.  If you’re not sure what size photos you have - try uploading them.  The website will automatically re-size to the maximum obtainable size given the image you upload.

Related help articles

How do I upload photos to my listing?

What does POA mean? (for owners/managers)

This article is for: Managers

POA stands for “Price On Application”.  If your listing is showing POA for pricing, then this means you either don’t have a tariff assigned for the dates in question, or the tariff assigned does not have a price set.

See this help article on How to Edit Pricing.

How do I hide or show availability on my listing?

This article is for: Managers

We encourage you to keep your calendar up to date with the state of all future bookings.  We endeavour to make the website as quick and easy as possible to do this.  However, we can’t force you to do it.  We understand that you may choose not to keep Bookabach up to date.  In this case we ask that you DISABLE the availability information on your listing to help set expectations on the website.

To do this:

1) Go to http://manage.bookabach.co.nz and log in.
2) Go to Property Settings > Preferences
3) Select the relevant property, if you’ve got more than one.
4) Untick the check-box labelled “Show availability”.
5) Click the “Save” button.


To ENABLE display of availability on your listing, tick the check-box and save.

Note that on the Performance Plan you are obliged to let us know which bookings went ahead.  We’ll send you a reminder email on any “unattended” bookings and expect you to act on these emails.  Failure to act may ultimately lead to your listing being disabled and taken offline.

Will Bookabach/Bookastay ever ask me for my password? (Warning related to Phishing)

This article is for: Managers Renters

Nobody at Bookabach will ever ask you for your password - either by phone or via an email. So, be immediately suspicious if anyone claiming to be us asks for it.  It could be “phishing”.

Phishing is the act of attempting to acquire information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication. The most common approach is via a “spoof” email or text message which directs a users to enter details at a fake website whose look and feel are almost identical to the legitimate one.

Please be cautious: Don’t disclose your password to anyone.   If you follow a link in any email claiming to be from Bookabach please check that it goes to bookabach.co.nz - or a sub-domain (e.g. manage.*, secure.*).  Even if the page looks like Bookabach - don’t trust it!

Lastly, if you receive any email, supposedly from Bookabach, requesting you to either supply or re-enter your username/password then please contact our Support Desk straight away.

References:
Read the Wiki article on Phishing

How do Bookabach Gift Vouchers work? (for guests)

This article is for: Renters

Bookabach Gift Vouchers provide a way to pre-purchase accommodation on Bookabach (not currently available on Bookastay Australia or Pacifica websites).  Vouchers are paid for by credit card and can be sent by email as a PDF attachment, or printed out and gifted. It doesn’t cost an owner/manager anything to accept Bookabach Gift Vouchers.  Funds associated with the voucher are shown in their Trust Account and are available to them for drawdown after your stay has completed. 

To purchase a gift voucher

You’ll find a link to Buy a Gift Voucher in the footer of each page on http://www.bookabach.co.nz.  Or, click here to be taken to this page.

The funds associated with voucher payments are held in our Commercial Trust Account (Safepay) and only paid to the property owner/manager after the stay has completed.  A 2% Safepay service fee applies at time of voucher purchase.

To redeem a gift voucher

1) Make a booking request via the Bookabach website as usual.

Once your booking has been accepted and the owner/manager has indicated what is owed (the Charge):

2) Go to My Bookabach > Bookings and use the Make a payment button.

3) Choose the Pay by Gift Voucher option and then enter the code that appears on your voucher.

Terms of Use apply.  Refer to the Gift Voucher Terms of Use which appear on your voucher.

 

What is a Mate’s Rates discount?

This article is for: Renters

At the conclusion of your stay on a Bookabach property we prompt the owner/manager of the property to give feedback on you as a rental guest.  This feedback becomes part of your publicly viewable profile on Bookabach.  We use a simple star rating system whereby you receive a “star” for each item of good feedback you receive. Your good feedback enables you to receive Mate’s Rates discounts on some properties. 

Many owners/managers understand the value of receiving a booking request from someone with proven good rental history so they are willing to provide a percentage discount to Bookabach member with a certain number of “stars”.

How do I pay on a “Safepay” property?

This article is for: Renters

**NOTE: Safepay is currently only available on Bookabach NZ and not offered on all properties**

Safepay icon

When you pay for your stay using credit card on a “Safepay” property your funds are held in the Bookabach Commercial Trust Account.  These funds only become available to a property owner/manager after your stay has completed.  Paying by credit card has the additional advantage in that your booking is instantly confirmed on payment.

If you cancel your booking, Bookabach will process your cancellation and refund you any amounts due (not the owner/manager).  Also, if for any reason beyond your control the accommodation is not made available to you, then Bookabach will refund you your money.

Note that a 2% Safepay service fee applies to any credit card payments.

To make a credit card payment:

1) Make a booking request via the Bookabach website as usual.

Once your booking has been accepted and the owner/manager has indicated what is owed (the Charge):

2) Go to My Bookabach > Bookings and use the Make a payment button.

3) Choose the credit card option and enter the required details.

See also:
How do I pay on a “Deal Direct” property?
How do I pay on a “Professionally Managed” property?

Safepay property

How do I pay on a “Professionally Managed” property?

This article is for: Renters

***NOTE: Credit card facilities for Professionally Managed properties are currently only available on Bookabach NZ ***

Professionally Managed

Professionally Managed properties on Bookabach accept payments by credit card, internet banking and possibly cash or personal cheque.  If you pay by credit card your payments go into the Property Manager’s Commercial Trust Account. We know this because we provide them with the payment facility (our Hosted Payments product).

If you pay by internet banking, cash or personal cheque the Property Manager should also put these funds in their Commercial Trust Account.

If you cancel your booking it is up to the Property Manager to process the cancellation and provide you with any refund due.

See also:
How do I pay on a “Safepay” property?
How do I pay on a “Deal Direct” property?

Professionally Managed

How do I pay on a “Deal Direct” property?

This article is for: Renters

Deal direct iconm

With Deal Direct properties you pay the owner or property manager directly for the stay. You can pay them by internet banking, cash, and in some cases personal cheque. They may also accept credit card payments.

If you cancel your booking it is up to the owner/manager to process the cancellation and provide you with any refund due.

See also:
How do I pay on a “Safepay” property?
How do I pay on a “Professionally Managed” property?

Deal Direct properties

How does the Payment Gateway credit card facility work? (for owners/managers)

This article is for: Managers

*** NOTE: The Payment Gateway is currently only available for Bookabach NZ owners/managers ***

Click here for general information about the Payment Gateway.  This help article describes the specific details of how the Payment Gateway works.

Once you’ve opted into the Payment Gateway, your listing will display the Safepay credit card payment icon.  You’ll receive a booking request (or Question which you convert to a booking) as usual. 

You’ll need to ensure the following:

1) The Quotations and Payment Tracking features are enabled (see the separate help articles on these topics).
2) You have online Rental Terms set up, which are valid for use with the Payment Gateway and the booking.
3) The booking is at least at the “Accepted” stage.
4) That the credit card symbol is showing (ie not greyed out) and ticked on the right-hand side of the opened booking.
5) The quotation for the booking is correct and validated.
6) The validated quotation is converted to a charge.
7) A payment schedule has been created according to your Rental Terms.

If all the above steps have been done correctly, credit card payment instructions will be automatically included in the footer of an email you send via our system.  Renters can also make a credit card payment by going to the “Bookings” page of their “My Bookabach” account.  The booking status will be automatically updated to “Confirmed” when the initial credit card payment (deposit) has been made.

We’ll let you know by email when payments are received, and automatically record the payments against the booking.  You can view your funds held in Trust by going to Payments > Trust Account.  These funds become available to you for draw-down 48 hours after the stay has Completed (excluding weekends and public holidays), and this is to allow for bank processing and any last-minute changes to the booking.

To add your bank account details for payment after the booking is Completed, please go to My Settings > Bank accounts and click on “+Add bank account”.  Enter your bank account details, then click the “Save” button.

Once you’ve given us draw-down instructions, you can choose to have the whole draw-down process happen automatically as and when funds become available.  Plus, if you manage multiple properties you can define different draw-down accounts on different properties and have us disperse funds on your behalf.

You can disable the Payment Gateway on a “per property” or “per booking” basis, if you would prefer people to use Internet Banking (domestic residents). 
To disable the facility on a property, go to Property Settings > Preferences. 
To disable on a booking, un-tick the credit card payment check-box in the opened booking.

I want to use the Payment Gateway but it says I don’t qualify. Why?

This article is for: Managers

The following qualification criteria applies for using the Payment Gateway credit card facility:

1) You must have your Rental Terms defined in the Bookabach system and they must be validated, workable and reasonable.

2) You must have been using Bookabach for 60-days or longer*.

3) You must have three (3) or more positive feedback stars from rental transactions*.

4) You must have a 90% or better positive feedback rate*.

This qualification criteria helps us manage the risk of potential fraudulent use of the facility.

Having Rental Terms set up in our system is a must.  It tells the system what amounts to expect and when to expect them (Payment Terms) and what to charge in the event of a cancellation (Cancellation Terms).  As well as being defined, your Rental Terms must be deemed as fair and workable. For example, expecting 100% up front and charging 100% on cancellation on a long lead-time booking would not be deemed acceptable by industry norms.  To set up your online rental terms go to My Settings > Rental Terms.

* Subject to change.

A guest who’s paid by Credit Card is asking for a cash cancellation refund. Should I pay it?

This article is for: Managers

If you have a guest who’s paid by credit card (Payment Gateway, Hosted Payment or your own facility) then you should ALWAYS process refunds as credits back to this same credit card.  This protects you from any potential scam involving a stolen card or card number.

In cases where you’ve received ‘split’ payments - payments by credit card and by other means such as Internet Banking or Cash - only refund to the card the maximum that was paid using the card.

Please be cautious when dealing with refunds where credit cards are involved.

What is a Booking Statement and how does it work?

This article is for: Managers

The Booking Statement is a PDF document that provides all critical information about the booking to your guest.  It includes the following information:

  • Guest and booking details
  • Property manager (or owner-manager) name and contact information
  • Rental Terms (provided these have been supplied to us)

Once the booking is Accepted, the following information can also be found in the Booking Statement:

  • Quoted charges (if a quotation exists for this booking)
  • A Payment Schedule showing when payments are due

Then, if any Charges or Payments are recorded on the booking the following information also appears in the Booking Statement:

  • A Payment Summary showing the total charge, what’s been paid so far, and the balance remaining
  • Record of Charges and Payment information.

Booking Statements can be sent as a PDF attachment on any emails you send via the Bookabach website (tick the box in the “Attach” section when you’re on the Send Email page).  You can also download the Booking Statement (you’ll find the link in an opened booking) and send it via Outlook or any other email software. 

Renters can also view/download the Booking Statement themselves by going to My Bookabach > Bookings > Booking Statement: view/download.

How do Bookabach Gift Vouchers work? (for owners/managers)

This article is for: Managers

Bookabach Gift Vouchers provide a way to pre-purchase accommodation on Bookabach (not currently available on Bookastay Australia or Pacifica websites).  Vouchers are paid for by credit card and the voucher is sent by email as a PDF attachment.

- Guests redeem their Gift Voucher online (via the “Bookings” page of their “My Bookabach” account) once they have an Accepted/Confirmed booking with associated charges.  This means that in order to accept funds via a Gift Voucher you must: a) Have Accepted their booking; and b) Have indicated a total charge (by converting a quote to a charge or overriding the quote and indicating an amount).

- Payment by Voucher automatically Confirms the booking.  You’ll receive an email indicating that a voucher has been redeemed on the booking.

- The funds associated with the voucher payment are held in the Bookabach (safepay) Commercial Trust Account. Funds can be viewed online at Payments > Trust Account* and are available for draw-down 48 hours (excluding weekends and public holidays) after a stay has Completed to allow for bank processing and any last-minute changes to the booking.

To enable us to transfer the payment from our Trust Account after drawdown, please enter your bank account details by going to My Settings > Bank accounts.

Your standard terms of trade (Rental Terms) apply as they relate to cancellation charges. There are no costs associated with accepting Gift Vouchers.

* You must have Quotations and Payment Tracking enabled to view your Trust Account transactions. See this help article for more info.

I stayed at a property recently. When do I receive my AA Smartfuel discount?

This article is for: Renters

The AA Smartfuel discount is only available on qualifying New Zealand properties.

Bookabach offers a 10c per litre AA Smartfuel discount on stays of TWO nights or longer at properties that display the AA Smartfuel logo on their listing.  These are our Top Performing Properties.  We may also offer AA Smartfuel discounts as an incentive under specific marketing campaigns that use campaign offer codes.

To qualify for your AA Smartfuel discount:
* You must have a confirmed stay at an AA Smartfuel qualifying property.  This is a property that displays the AA Smartfuel logo at the time you make your booking request, or is part of a specific campaign-based AA Smartfuel offer (with an offer code).
* You must have your AA membership number or AA Smartfuel number in your personal profile (see My Bookabach > Update my details), and it must be validated (using the validation link).

AA Smartfuel discounts are automatically allocated 7 days after your stay has completed.  This allows owners/managers to update their records with any last minute changes/cancellations.  We’ll let you know (by email) when your AA Smartfuel discount has been credited to your AA Smartfuel card.

IMPORTANT:
We record whether or not to allocate an AA Smartfuel discount at the time you make your booking request.  This means:
* Bookings lodged prior to 11-Nov-2011 do not qualify for AA Smartfuel Discounts.  This is the date AA Smartfuel was launched on Bookabach.
* Bookings on properties displaying AA Smartfuel that were not Top Performing properties when you made your booking request do not qualify for AA Smartfuel Discounts.


AA Smartfuel

How can I offer AA Smartfuel discounts on my listing?

This article is for: Managers

Bookabach provides AA Smartfuel discounts as an additional marketing incentive on Top Performing Properties.  The Top Performing Properties are automatically determined each week.  They are the top Performance Plan listed properties with the highest success fee spend over the past 12-months.

There is no charge to you, the owner or manager, if your property is shown offering AA Smartfuel (we pay the associated marketing costs). Offering this additional incentive on your listing is our way of saying thanks - and congratulations on having a Top Performing Property!

To determine whether you have a Top Performing Property go to Listing > Listing Performance.


AA Smartfuel

What is the Checklist and where do I find it?

This article is for: Managers

If you are the Rental Contact of a property, you’ll find a handy Checklist in the lower left-hand side of the Dashboard page. 

The Checklist is a way we can clearly indicate to you, in a single place, all the things that need to be completed.  Some items in the Checklist are related to you (as the Rental Contact) and some are related to the property (e.g. pricing or listing completeness).  If you have multiple properties, your Checklist may be complete on some properties but not on others.  The Checklist items are subject to change at any time.

Completed items are shown in the Checklist with a green tick.  Incomplete items are shown with a red cross.  The link on each Checklist item takes you through to the relevant section of the website.

If your listing is incomplete, the “+Listing Completeness” box at the top of the page will indicate what needs attention.  Click the “+” in front of “Listing Completeness” to expand the box, then click on the word(s) next to the red cross to take you to the relevant page.

NOTE FOR LISTING TEXT: Any changes to your listing text won’t be saved if the character limit is exceeded in any of the fields (indicated by a negative number in the “Characters left” box), or there aren’t enough characters (you’ll get an error message).  The Title and Sub-title fields require a minimum of 20 characters and the Description requires at least 400 characters (50 - 80 words).

By completing the Checklist you add 20 points to the score for that property.  This affects how this property is ranked (positioned in the page).

Why has my (Performance Plan) listing been taken offline?

This article is for: Managers

If you have a property listing on the Performance Plan you need to let us know when bookings go ahead (and ideally, when they don’t).  Specifically this means confirming any bookings that proceed, and declining/ cancelling any that don’t.  We will send you a “Did this go ahead?” email whenever a past booking is still at the Requested or Accepted stage.  We refer to these as unattended bookings.

If you have more than five past unattended bookings then we will send you an additional, important warning email.  This message shows you any unattended bookings and prompts you to indicate which ones went ahead and which don’t.  Failure to act on this warning email within 7-days will result in your listing(s) being taken offline.  In all cases we invite you to contact our support desk if you are having problems and want us to coach you through how to use our availability calendar.

While this may seem like a tough stance, it is important to understand why we do this:

* We only can tell when to charge a success-fee when bookings are marked as “Completed” in our system.

* AA Smartfuel users who booked and stayed at your property may be entitled to receive fuel discounts.  We can only allocate these discounts if we know the booking proceeded. (Bookabach only).

* Bookabach members receive benefits (e.g. Mates Rates discounts on some properties) by having a good rental history.  In order for them to receive these benefits you must confirm bookings that go ahead.

Also, there is a benefit to you: by confirming bookings you will receive feedback from (recent) rental guests.  Good feedback elevates your ranking and improves “look-to-book”, increasing occupancy and your rental return.

We understand that you may choose to handle your bookings offline, not using our system.  However, sorry, we still need you to go online and let us know via our website, when bookings proceed or not.  It only takes a few minutes - and it is a requirement under the Performance Plan that you do this.

Finally, if you’re stuck and you don’t know how to manage your bookings on Bookabach then contact us.  We’re happy to step you through how to use the system.

 

How do I remove (delete) my membership?

This article is for: Managers Renters

If you want to completely remove your details from Bookabach then follow the instructions below.  Note that this is different than “unsubscribing” - which is where you opt out from receiving some or all of our marketing communications.

Renters:

1) Go to http://www.bookabach.co.nz and log into My Bookabach
2) Click the “Remove membership” link. 
3) Confirm this action by clicking the red “Remove membership” button.

Owners/Managers:

If you have recently sold a property and want to transfer your listing and booking history to the new owner see this help article.

1) Resign from, or disband any properties you are associated with by going to My Account > Properties and clicking the “Remove” link next to the property name.
2) Log into the Renter website http://www.bookabach.co.nz  (use the link at the top)
3) Under your contact details you’ll find a “Remove membership” link. 

NOTE: If you have rental bookings you have committed to in the future and cannot meet these commitments, please contact us.

How do I request a booking?

This article is for: Renters

Every Bookabach listing has a price and availability box that is located underneath the main property description.

Note that we use the following colour codes on the calendar:

RED: The property is already booked.
YELLOW: Provisionally booked (a requested or accepted booking is already present).  You are welcome to make an enquiry but you are unlikely to have it accepted.
GREY and crossed out = not for sale.

You’ll also find public, provincial and school holidays marked on the calendar (small coloured triangles).
POA = price on application.


To make a booking request, follow these simple steps:

1) Go to the “Request a booking” section of the listing.

2) Either place your cursor in the “Arrive on” box and use the drop-down calendar to select your arrival date, or use the main calendar display and click on your arrival date.

3) Select your departure date.

4) Enter the number of adults and children staying.

5) Holding your cursor over a selected date in green will bring up a pop-up box with full pricing information and any minimum night stay requirement.

6) Click the red “Request a booking” button once you’ve selected your days.

7) Add and/or edit the relevant details and submit your request.

When you request a booking, the website will immediately notify the bach owner or property manager.   You’ll receive an acknowledgement email from us and in most cases it will have the property owner’s/manager’s contact phone numbers, so you can call to follow up your request. 

A record of your booking request will be entered in My Bookabach > Bookings.

If you want to book long-term or for a shorter period than the minimum night stay requirement, you should still request a booking and enter your required dates in the “Message/Requirements” section before you submit the request form.  If the property owners/managers are willing to accept your request, they can edit the dates from their end.

If insufficient availability prevents you from lodging a booking request, then you’ll have to respect the property owner’s/manager’s minimum night stay requirement and look at other properties to rent.

I stayed at a property and want to provide feedback, how do I do this?

This article is for: Renters

We automatically send a “Request for Feedback” email notice a few days after the completion of your stay.  Use the coloured link in that email stating “Place feedback on…” to get through to the online feedback questionnaire.

If you haven’t received this email or you’ve lost it, or if you just want to provide feedback as soon as your stay completes, you can do this online by:

1) Going to http://www.bookabach.co.nz and logging into My Bookabach
2) Go to Past Bookings
3) Use the Give feedback link on the past booking

-OR-
1) Find the listing on http://www.bookabach.co.nz
2) Use the feedback link in the Guest Comments section.  (You’ll then be asked to log-in if you are not already).

Feedback links are only generated on bookings with the booking status of “Completed” - and only on bookings you’ve made through Bookabach.  You can only provide feedback on bookings that were completed within the last 365 days.

If your booking proceeded, but is still showing as “Requested” or “Accepted” on the Past Bookings page of your My Bookabach account, then please let us know using the Did this go ahead? link.

If you stay at the same property more than once, you won’t be able to create feedback entries for each stay.  You’ll only get one feedback entry, located under the original stay date, and previous comments will be superceded each time you add new comments.  It’s industry standard to allow only one feedback entry per person, and this is to prevent feedback manipulation.

I’ve made an enquiry but haven’t had a response.  What do I do?

This article is for: Renters

If you’ve made a booking request but haven’t had a response from the property owner/manager here’s what to do:

Check the current status of your booking

First, log into your My Bookabach account and go to my bookabach > Bookings to check your booking request.  There’s a chance that it has been declined but the owner/manager omitted to send you an email.  By default you should receive an email from them, but they can override this and choose not to send the email.

If your booking is still showing as REQUESTED

Check the email we sent you when you first made the enquiry (booking request acknowledgement).  In this email (in most cases) you’ll find the owner/manager contact information and an indication of how quickly they typically respond.  Remember that holiday homes are not like hotels and motels, and in many cases owners are not doing this “for a living”.  While some commit to responding quickly, some are up front in saying it may take them a few days to respond, so please respect this. 

Use the owner/manager contact details to contact them by phone.  You’ll find a link to their contact details next to the entry in My Bookabach > Bookings.

If you haven’t heard back in the specified time frame and the owner’s/manager’s contact details aren’t recorded, then please put in a support request and we’ll follow up for you.  If the response time isn’t specified, we’ll contact an owner/manager on your behalf if you haven’t heard back after 48 hours (excluding weekends).

How do I opt out from receiving newsletters?

This article is for: Managers Renters

You can opt out from receiving the marketing communications we send to you by following the instructions below.  Note that our marketing system is continuously updated with new details but it can take 2-5 days for any changes to take effect. 

Renters:
1) Go to http://www.bookabach.co.nz
2) Click the My Bookabach tab and log in
3) Click the “Newsletter Preferences” link (on the right-hand side).  This will take you to My Bookabach > Newsletter options
4) Un-tick the boxes for the communications you no longer wish to receive
5) Click the “Save” button.

To stop a Saved Search:

1) Follow steps 1-2 above.
2) Click the “Saved Searches” tab.
3) Click the relevant “Delete” link.


Owners/Managers:
1) Go to http://manage.bookabach.co.nz and log in
2) Go to My Settings > Personal Preferences
3) Un-tick the boxes for the communications you no longer wish to receive
4) Click the “Save” button.

Note that if you are the owner or Rental Contact of one or more properties on Bookabach, you cannot opt out from receiving the Owner/Manager edition of our newsletter as they often contain critical information about the website.

How do I update my email address?

This article is for: Managers Renters

To update your email address:

Renters:

1) Go to http://www.bookabach.co.nz and log into My Bookabach using your old email address and password.

2) Click the down arrow on the right-hand side of your name (at the top of the page) and select “Update Details”.

3) Click the “Change” link after your email address.

4) Enter the relevant details and click the “Save” button.

If you’ve forgotten your password and no longer have access to your old email address, please don’t create a new membership account.  Instead, put in a support request (click the link).


Owners/Property Managers:

1) Go to http://manage.bookabach.co.nz and log in.

2) Go to My Settings > Personal Details

3) Click the “Change email address” button.

4) Enter the relevant details and click the “Save” button.

How do I cancel my booking? (rental guests)

This article is for: Renters

If you’ve made a booking through Bookabach but need to cancel, please notify the owner/manager directly that you are cancelling:

1) Log in to My Bookabach on http://www.bookabach.co.nz
2) Click the “Bookings” tab.
3) Click the “Cancel booking” button for the relevant entry.  This will generate an email to send to the owner/manager, and you can optionally add in your own message.
4) Click the “Send” button.

If you’ve already paid a deposit, depending on the agreement you have in place between you and the owner/manager, you may forfeit some or all of the rental deposit or rental payment you have paid.  We recommend that you check the owner’s/manager’s rental terms and cancellation policy before you cancel.  If the owner/manager is using online rental terms, you can view them using the Booking Statement: View/Download links on the Bookings page of your “My Bookabach” account.

How do I change my contact details?

This article is for: Managers Renters

You can change your address and/or phone numbers, and add your AA Membership or Smartfuel number to your profile.

To change your contact details on Bookabach:

Renters:
1) Log in to your “My Bookabach” account.
2) Click the “Update my details” link.
3) Enter the new details and click the “Save” button.

Owners/Managers:
1) Go to http://manage.bookabach.co.nz and log in
2) Go to My Settings > Personal Details
3) Click the “Edit personal details” button.
4) Enter the new details and click the “Save” button.

I’ve received negative feedback. What should I do?

This article is for: Managers Renters

Most people understand that there are two sides to any story - and feedback comments are “opinion pieces”.  In general provided you have a history of good transactions on Bookabach, a single piece of negative feedback should not significantly affect your ranking or ability to use Bookabach. 

We give you the right to respond to feedback and provide your side of the story - and we recommend that you use this opportunity to clearly state your point of view. To do this:

Renters:

1) Go to http://www.bookabach.co.nz and log in to your “My Bookabach” account.
2) Use the View/respond to feedback link.
3) Use the Attach a response link below the feedback in question.
4) Enter your comments (maximum of 500 characters including spaces) and Save.

Owners/Property managers:

To respond to Guest Book comments:

1) Go to http://manage.bookabach.co.nz and log in.
2) Go to Listing > Guest book.
3) Click the “Attach a response” link under the relevant entry.
4) Enter your comments (maximum of 500 characters including spaces) and Save.

To respond to personal feedback comments:

1) Go to http://manage.bookabach.co.nz and log in.
2) Go to My Settings (link on the top right of screen under your name).
3) Use the View/respond to feedback link below your contact details.
4) Enter your comments (maximum of 500 characters including spaces) and Save.


We strongly advise you not to retaliate by placing negative feedback on them - unless you have a genuine grievance with the way they have treated you.  Retaliating by placing negative feedback where it is not justified can reflect badly on your own listing.

Sorry, Bookabach will not intervene to "sanitise" feedback - see our policy on editing feedback.

How does Bookastay/Bookabach work?  (for renters)

This article is for: Renters

Bookabach puts would-be bach renters directly in touch with owners and property managers of the finest baches, beach houses and self-catering holiday homes in New Zealand.

First of all, please understand that all the properties you see on the Bookabach website are managed by their owners - or in some cases a property manager appointed by the bach owner - not by Bookabach.

So, when you make an enquiry on a property your request is automatically sent to the owner/manager of the property.  On making an enquiry you will be provided with the owner/manager’s contact details so you can call them to follow-up.

It’s THEIR responsibility to:

* Decide whether to accept or decline your booking request
* Provide you with more details on the property and answer any question you may have
* Organise with you payment of a deposit to confirm the booking; plus any bond and balance of rental
* Provide you with a rental agreement (we recommend this)

Bookabach facilitates this process by providing the website - a safe place to rent holiday homes* - and tools for the owners/property managers to use for effective management of their properties.

*Note that Bookabach orders properties by default using a scoring system heavily-weighted to feedback from other renters - so the ones furthest up the top have the most rental history.

Why should I book through Bookabach/Bookastay?

This article is for: Renters

Many property owners also have their own website.  While in some cases this will give you more information than you can glean from the Bookabach website, we urge you to make your booking through us.

Lodging a booking request through Bookabach doesn’t cost you a thing.  It ensures that a formal record is entered in both the owner’s/manager’s property account and your My Bookabach account, which gives us the traceability we need to help you, if need be.

What is the difference between Feedback and the Guest Book?

This article is for: Managers

Member feedback provides information about historical transactions between members (owners/managers and renters) on Bookabach.  Owners and property managers are rewarded for positive feedback, and each piece of positive feedback will improve the ranking of your bach in search results.   To view a renter’s feedback, click the down arrow after the renter’s name and feedback rating, then click “View Feedback”.  To view your own personal feedback, go to the Dashboard page > My Settings and click the “View/respond to feedback” link in the lower left-hand corner.

The Guest Book provides comments left by guests on a specific bach and is available to view on every Bookabach listing.   You can view and/or respond to Guest Book comments by going to Listing > Guest Book.  Guest Book entries have no effect on bach rankings.

Both parties receive a "Request for Feedback"  after a stay has been Completed.

How can I contact Bookabach/Bookastay?

This article is for:

Please see the Contact Us page for further information of how to contact Bookabach.  See the "contact us" link in the footer of every page.

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How can I get a copy of my last Tax Invoice?

This article is for:

You can download PDF copies of Tax Invoices and Payment Receipts using the links on your online Account Statement.  You’ll find your Account Statement by going to My Account > Account Statement

Payment Receipts are receipts for credits to your account.
Tax Invoices are invoices for debits (or charges) to your account.

The links are to PDF format documents that can be saved to your computer and/or opened and printed.

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Why do we not support feedback for externally added rental bookings?

This article is for: Managers

Bookabach only supports feedback on transactions made via the website, i.e. Bookabach bookings and questions made via a property listing page on the website.
Sorry, but we can’t allow feedback from externally added bookings as it would open the feedback system to potential abuse.

How does Bookastay/Bookabach work? (General)

This article is for:

Bookabach is a membership-based website.  Whether you are a bach owner, property manager or rental guest the first step in using Bookabach is to become a member And,  it’s free to join. You use your email address and password to log-in and access your information on Bookabach.

Please note that we do not manage properties or take bookings. We put renters directly in touch with bach owners and property managers around the country.

If you make a booking request, or ask a question about a property on Bookabach, this information is sent directly to the bach owner or property manager associated with this property. In most cases, you will be provided with the phone contact details for the bach owners/property manager you are dealing with.

It’s up to you to agree to rental terms, organise payment and key pick-up etc.

Bookabach is free to use for renters. We charge bach owners and property managers fees to use the services we provide.

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Where can I find the Bookastay/Bookabach Privacy policy?

This article is for:

To view our privacy policy, please see the "privacy" link in the footer section of every page.

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Guest comments: What are they and how do we collect them?

This article is for:

Guest comments (or guest book entries) are comments made by people who’ve stayed at a property.   Note that Bookabach does not edit or modify these comments.  See our policy on editing feedback.

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What does POA mean? (for renters)

This article is for: Renters

POA stands for “Price on application”.

This means that the bach owner or property manager has not provided pricing information.  You will need to make a booking request and ask for a price quotation.

What is a bach?

This article is for: Managers Renters

In Aotearoa (New Zealand) we call holiday homes “baches”.  Where the term comes from has been hotly debated.  In general, it’s acknowledged that it’s a contraction of “bachelor”, from the days when men wanting time out disappeared with their mates to rustic huts in the middle of nowhere.

These days, the word “bach” can mean a holiday home, beach house, hut or lodge.  They range from the traditional, back-to-basics “Kiwi bach” to very luxurious houses.

 

How does Bookabach protect your security?

This article is for:

Bookabach uses individual member passwords as a security mechanism to prevent unauthorised access to your information.  The information you provide is stored on our own dedicated servers and will not be disclosed to any third party.

For online financial transactions Bookabach uses Direct Payment Solutions Ltd (DPS).  DPS is used by a large number of NZ-based online businesses including Trade Me, Air New Zealand and Ticketek.   DPS provide the Secure Sockets Layer (SSL) encryption and billing facility for credit card transactions and Bookabach does not keep this information in our database.   For more information about DPS see http://www.dps.co.nz

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What does Enquiry Pending mean?

This article is for: Renters

Enquiry Pending means that someone has already made an enquiry over the dates shown.  It shows in YELLOW on the Price-Availability display. You can still put in a Booking Request, but you should be prepared for the possibility of it being declined if the initial booking goes through.

Can I bring my well behaved cat or dog?

This article is for:

Each listing displays whether or not pets are allowed.  You can also search for pet friendy properties using our advanced search.   Go to: Find a bach > Advanced search

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What is your postal address?

This article is for:

All our contact information is available on the Contact Us page.  You will also find a link in the footer of each page.

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What are Bookabach’s Site Terms and Conditions?

This article is for:

To view our Terms and Conditions please see www.bookabach.co.nz/legal  (you’ll find another link  in the footer section of every page).  

Note that these are terms and conditions for use of the website NOT rental terms and conditions.  If you are renting a property through Bookabach please be sure to ask your property manager or bach owner for rental terms and conditions.

For our recommendations on what should be included in any rental agreement see this help article.

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How do I report offensive or abusive feedback?

This article is for: Managers Renters

If you come across feedback that is personally attacking or offensive, please use the “Send this page” link at the top of the page to report it. Send the page to support@bookabach.co.nz.

Why does Bookabach have member feedback?

This article is for:

Trust:  it’s the single biggest issue that comes up when we talk to both renters and owners.  Property owners or managers want to rent to people that they feel they can trust to take care of their properties.

For property managers developing a sense of trust typically requires a process of "vetting" - talking to prospective tenants over the phone and even in some cases contacting rental references.

Renters on the other hand face a nerve-racking leap-of-faith when asked to make a rental deposit on a property viewed only on the internet.  They need to feel assured that they are booking a place that lives up to the promises made by what they see on the website.

The Bookabach member feedback system is designed to address these issues.  It makes booking a holiday home safer for all parties, and speeds up the process of finding and securing a bach or holiday home by creating a level of trust between parties.

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Can you help me find a property?

This article is for:

Bookabach does not manage the properties you see on this website.  Each property is managed by its individual owner or, in some cases, a property manager.   Bookabach operates this website, which has been designed to efficiently connect renters with bach owners (or property managers).

Sorry, but we don’t have any more information about properties than what you see on the website.

To start a search use find a bach.   You’ll find "Request a booking" and "Ask a question" links on every listing.   Any enquiry you make goes straight to the bach owner or property manager of that specific property.

If you are looking for advice or recommendations on where to stay, please read the guest book (and member feedback) entries on each listing.   These are honest testimonials from other Bookabach members who have stayed at the property.

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How to search (advanced search)

This article is for:

The advanced search (Find a bach > Advanced Search) allows you full control over search criteria so you could, for example, search for: "a bach in Northland, with a hot-tub and open-fire, near hiking and mountain bike and with a boat ramp, and that takes 6-adults 4-kids. "

Advanced search also allows you to search for specific sites that are not listed under our search bar.

Please note that Bookabach searches on availability are based on calendar information provided by bach owners/managers. In most cases the availability information you see on Bookabach is up to date. However, because this information is provided by individual owners/managers we ultimately have no control of this.

 

 

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What is Bookabach’s policy on gazumping?

This article is for: Managers Renters

Gazumping is where an owner or property manager accepts a booking (verbally or in writing), but then chooses to accept another booking and cancel the first.  Typically this happens where an owner/manager receives a booking for a short-term stay, accepts it, then changes their mind when a more tempting long-stay booking is received for the same period

Bookabach DOES NOT condone the practice of gazumping.  We recommend owners/managers stand by their word when a booking is accepted.  However, we do recommend that owners/managers set a clear time limit for a rental guest to make a deposit to secure (i.e. confirm) the booking.  If this time limit is exceeded then it is acceptable practice to cancel the booking and accept another.

If you find yourself gazumped please contact support@bookabach.co.nz

How do I remove my property from the website?

This article is for: Managers

TAKING YOUR LISTING OFFLINE

You can temporarily disable your listing, removing it from the listing pages, by using the “Go offline” link.  You’ll find this link in the “Status” box on the Dashboard page when you first log in to http://manage.bookabach.co.nz

Note that it can take up to an hour for this to take effect on Bookabach.  Affiliate websites that “cache” property listing may take even longer to remove your listing, but during this period rental enquiries and questions are blocked.

Taking your listing offline DOES NOT affect your property score/ranking. However, you can no longer see the score/ranking calculation information (on the Listing > Listing performance page) as this works off live listing data.

Note also that disabling your listing does not stop the clock on your subscription (for Subscription Plan listings).

Enabling your listing

To put your listing back online follow the procedure above but use the “Go online” link.


PERMANENTLY REMOVING YOUR PROPERTY

If you’ve sold your property, you may want to consider transferring your listing and its full rental history over to the new owner.  See the separate help article related to this.

If your listing is on the Performance Plan, any past and future booking requests still at the “Requested” or “Accepted” stages must be updated first.

If you want to permanently remove your listing altogether then:

1) Go to http://manage.bookabach.co.nz and log in.
2) Select the relevant property, if you’ve got more than one.
3) If a pop-up box titled “Complete your property listing” appears, you should click the “X” in the top right-hand corner to bypass it.
4) Go to Property Settings.
5) Click the “Delete property” link (in the lower left-hand corner) and follow the prompts from there.

You’ll need to re-enter your password.

We suggest that you print your invoices and receipts for tax/accounting purposes from My Account > Account Statement before permanently removing your property, otherwise you won’t be able to access this information once it’s been deleted.

How do Quotations work?

This article is for: Managers

To enable the Quotations function, please:

1) Go to http://manage.bookabach.co.nz and log in.
2) Go to My Settings > Advanced feature settings.
3) Tick the “Enable Quotations and Payments” box and click the “Save” button.

The website automatically creates a quotation whenever a rental booking is created.  It does this for bookings received via the website and bookings you add manually.  The quotation is based on:

To edit a Quotation, open the relevant booking and click the “Quotations” tab.  You’ll find links to edit, delete or add pricing information.

This Quotation will initially appear as ESTIMATED.  It won’t appear on your guest’s Booking Statement until it’s been VALIDATED (approved) by you and the booking status is “Accepted”.  You can make any changes to the quotation; edit line items; and new line items.  After you’ve validated the quotation it becomes available to your guest as part of the the Booking Statement. 

You can manually override the quotation using the “Override” link, and specify a single quoted value.  “OVERRIDDEN” will show on the quoted value if this is done.

Calculations are automatically performed on any booking less than 31 days long.  “TOO LONG” will appear on bookings too long to calculate.

When you accept a booking you have the option to validate the quotation and convert the quotation to a charge all in a single step.

NOTE: If you edit dates on a booking, then you’ll have to manually re-set the quotation as our system doesn’t automatically do this.

I’m selling my bach and want to transfer my listing to the new owner.  How do I do this?

This article is for: Managers

If you sell your holiday home it is possible to transfer ownership of your listing, complete with its trading history (guest book and ranking), to the new owner.

First, the new owner must register on Bookabach to create a membership (if they’re not already a member).  They must include their full contact details.  Once they’ve done this you can complete the transfer process.  Here’s how:

1) Go to http://manage.bookabach.co.nz and log in.
2) Select the relevant property, if you have more than one.
3) Go to Property settings > Property Members.
4) Click “+Add member”.
3) Add the new owner as a member with their full name and email address (the one they’ve registered with on Bookabach).  Be sure to assign them the ‘Admin’, ‘Billing’ and ‘Rental contact’ roles to give them full access to the listing.

Once the new owner has accepted the membership and taken over admin, billing and rental contact roles, then they can remove you from the property account.

We suggest that you print your invoices and receipts for tax/accounting purposes (go to My Account > Statements/Tax Invoices) before transferring the listing, otherwise you won’t be able to access this information once the new owners have removed you from the property account.

Note that your Bookabach member feedback DOES NOT get transferred to the new owner as it’s about you and your dealings on Bookabach.  The property Guest Book entries remain with the property and the “ranking” you’ve achieved is preserved.

Feedback requests will be sent to the person who was the Rental Contact at the time the booking was lodged.

How do I edit, update or change a booking?

This article is for: Managers

To edit a booking:

1. Go to http://manage.bookabach.co.nz and log in.
2. Find the booking using the search field at the top of the page, or by going to the Bookings page.  Click the down arrow in the date range box and select the required time frame.
3. Click the “Open Booking” link for the entry.
4. Click the Edit booking link (located under the renter’s name in red).
5. Make your changes and click the “Save” button.

If you can’t edit a Confirmed in-progress booking, please contact us or put in a support request (click the link) before the scheduled departure date and we’ll make the changes for you.

Note that if you are using Payment Tracking (Quotations and Payments) and you change the dates, then you will need to re-quote (reset the quotation) to calculate the new charges.

How do I cancel a booking? (owners/property managers)

This article is for: Managers

Should you have a cancellation please take time to cancel the booking. To do this:

1) Go to http://manage.bookabach.co.nz and log in.
2) Click the Bookings tab.
3) Find the booking in question by using the search facility at the top of the page, or by clicking the down-arrow in the date-range box and selecting “All future bookings”.
4) Click the “Cancel booking” link on the right-hand side of the entry.

We do not charge Performance Plan success fees on stays that do not go ahead but you need to cancel the booking before the scheduled departure date.  If you can’t cancel a Confirmed in-progress booking, please notify Bookabach before the scheduled departure date and we’ll do it for you.

If you didn’t cancel a Performance Plan booking before the scheduled departure date, we can cancel the success fee invoice for you, but charge a manual transaction fee to do this.

 

How do I add family and friends to my property?

This article is for: Managers

You can add family and friends to your property.  They can log in with their own registered details and see when the property is available, and add their own bookings (if you want them to be able to).

To add a member to your property:

If they’re not already a member of Bookabach they need to first go to the www.bookabach.co.nz website and register using the “Sign up” link at the top of the page; then…

1) Log into http://manage.bookabach.co.nz.

2) Go to Property Settings - the link next to the property name.

3) Click on Property Members

4) Use the +Add member link in the Members table.

5) Enter the relevant details and click the “Next” button.

6) Click the “Send” button.

We’ll automatically send them an invitation to join this property with your personalised message.  They have the option to accept or decline this invitation.

When the new member has been added, you can decide what access (permissions) to allow within the property account (Property Settings > Property Member > Roles & Permissions > Show > Edit).

How do I upload photos to my listing?

This article is for: Managers

To upload a photo to your listing:

1) Go to http://manage.bookabach.co.nz and log in.

2) Go to Listing > Edit Listing > Manage Pictures

2) Select +Add picture and browse your files to find a picture.

3) Give the picture a short descriptive caption (you must provide this).  Please don’t include any symbols in the caption, including apostrophes, “&” symbol etc, as this may cause your listing to display incorrectly.

4) Tick the Display on listing checkbox if you want the picture to appear on your listing.

5) Click the Upload Image button to upload.

Bookabach currently supports Landscape Format pictures only, i.e. Portrait format pictures (taken with the camera on its side) are not supported.

Large images can take some time to upload, so be patient - and don’t click the back button!  For extra large images, consider reducing the resolution to 1024 x 768 pixels. There are a number of ways to reduce the size of your images.  If you have Windows XP or Vista, you can reduce the photo size automatically by emailing the photo to yourself.

Related help articles

How does the website re-size and manage photos?

 

 

What should be included in a rental agreement?

This article is for: Managers

A Rental Agreement protects both you and your guests and can prevent time consuming and potentially costly disputes.

Your Rental Agreement should include:

* Payment Terms (when you expect payment(s) to be made).

* Cancellation Terms and charges (what happens when someone cancels).  It should also include a clause that describes what happens if you (the owner or property manager) has to cancel the booking.

* Other Rental Terms you want included (eg your policy on damages/breakages, bond, parties, pets etc).

 

To create a Rental Agreement online:

 

1) Go to http://manage.bookabach.co.nz and log in

2) Go to My Settings > Rental Terms.

For more advice on what to include in a Rental Agreement, see the owner/manager Resources article: "What to include in a rental agreement".

How can I change the Rental/Billing/Admin Contact (Roles) for my listing?

This article is for: Managers

You can have as many members you like associated with your property.  Contact Roles however need to be unique.  You can only have one Rental Contact, one Billing Contact and one Admin Contact.  They can be the same person - or roles can be split across multiple members. 

* The Admin Contact has ultimate authority and ownership of the property online.  Only the Admin Contact can add members, change permissions and change roles.
* The Billing Contact gets any account related correspondence and is responsible for paying for any charges.
* The Rental Contact receives any rental-related correspondence and is responsible for responding to rental enquiries.

To change a Contact Role:

1) Go to http://manage.bookabach.co.nz and log in.
2) Go to Property Settings.
3) Select the relevant property, if you’ve got more than one.
4) Click on “Property Members”.
5) Click the Roles and Permissions link.
6) Assign the role(s) to the relevant member and click save.

Before you can assign a person as the Rental, Admin or Billing contact, they must have contact phone numbers added to their personal profile (Dashboard page > My Settings > Personal Details > Edit Personal Details).

How do Manager Text Alerts (SMS) work?

This article is for: Managers

Manager Text Alerts let you know when a new booking request is received or a question is asked about your property.  They are especially useful if you don’t check your email every day.

The text includes the following information:

Your property ID: The property can be viewed using www.bookabach.co.nz/{propertyID}

The booking reference: is the booking request reference number (if it’s a booking).  You can go to http://manage.bookabach.co.nz and log in and use the search facility at the top of the page.  Just type the booking reference in the search box to locate the booking request.

The member info: Includes name and contact phone numbers for the Bookabach member.

To receive manager text alerts, you must be the Rental Contact.  You must opt in to receive alerts (My Settings > Contact Preferences) and have your mobile number validated.  Manager Text Alerts are FREE until further notice.  We’ll let you know well in advance if we decide to start charging for this particular aspect of our service.

How do I edit (make changes to) my listing?

This article is for: Managers

To edit your listing: 1) Go to http://manage.bookabach.co.nz and log in. 2) Go to Listing then go to Edit Listing.

In the menu across the top of the page you’ll find all the features you need to edit your listing.  To ensure you complete everything, try using the green Step Me Through It wizard button located on the top right-side of your screen.

NOTE FOR LISTING TEXT: Any changes to your listing text won’t be saved if the character limit is exceeded in any of the fields (indicated by a negative number in the “Characters left” box), or there aren’t enough characters (you’ll get an error message).

How do I set up Rental Terms (a rental agreement)?

This article is for: Managers

To define your online Rental Terms:

1) Go to http://manage.bookabach.co.nz and log in.

2) Go to My Settings > Rental Terms

3) Select the online Rental Terms option and complete the basic questionnaire. 

Once you save the questionnaire form, the following information is created:

* Payment Terms: What portion of the payment should be paid when (e.g. deposit vs. balance)

* Cancellation Terms: Settings associated with how you handle cancellations. 

* Cancellation Charges: What amounts are forfeited when a booking is cancelled.

* Other Rental Terms: Any other Rental Terms you want to include in your agreement.  For example, you may have a policy on pets, parties, breakages, or on-site camping etc.

Once you’ve created your Rental Terms, you need to validate them before they can be used.  Once they have been validated, they’ll be included on a Booking Statement (see the separate help article on this).

Note that we “snap shot” your Rental Terms on each booking request.  So if you make changes over time, you still have a record of what terms applied when a booking was lodged.

I manage multiple properties.  How do I order a printed sign for each property?

This article is for: Managers

Every printed sign displays a unique website link (URL) to your Bookabach listing.  If you have a number of bach listings with Bookabach it is important that each sign is customised for the appropriate bach.  To order a sign for each of your properties:

  1. Go to http://manage.bookabach.co.nz, log in and go to the Resources page (Manage > Resources).
  2. Select the bach you want the sign for from the “Select bach” box.
  3. Follow the link to order your sign.  This will take you to the Sabre Signs website where your order will be taken.
  4. To order a sign for a different bach, return to the Resources page, select another bach and repeat step three.

This will ensure you receive the correct printed customised signage for each property.

How can I take my listing offline/online?

This article is for: Managers

DISABLING your listing

If you don’t want to receive new booking enquiries for a period of time, you can temporarily disable your listing.

To do this:

1. Log into http://manage.bookabach.co.nz
2. On the the Dashboard page (the page you first come to) find where it says “Status”
3. Click the link that says “Go offline”

Note that the website can take up to 60 minutes to make this change.

Taking your listing offline DOES NOT affect your property score/ranking.  However, you can no longer see the score/ranking calculation information (on the Listing > Listing performance page) as this works off live listing data.

Note also that disabling your listing does not “stop the clock” on your subscription (for Subscription Plan listings).

ENABLING your listing

To put your listing back online, follow the procedure above but use the “Go online” link.

How do I change my (Performance Plan) Success Fee?

This article is for: Managers

Changing your nominated Success Fee

You can make changes to your Performance Plan success fee at any time to either boost your ranking (position on the page) or reduce your spend.  To do this:

1) Go to http://manage.bookabach.co.nz and log in.

2) Go to Property Settings > Success Fee.

3) Use the Success Fee slider to select a new success fee.  The Ranking table shows the effect any change will have on where your listing appears on Bookabach.

4) Use the “Confirm success fee change” button to accept the change.

Any change you make to your success fee becomes active on booking requests received from that point on.  i.e. Success fees for bookings received prior to this will be charged at the nominated success fee in place at the time these booking requests (or questions) were received.

When you don’t meet the Conversion Threshold

If your Bookabach Conversion falls to less than 10%* you will be unable to nominate a higher that base level Success Fee and to bid for position.  We do this to prevent people from nominating high success fees to obtain ranking, but then not converting the rental leads generated (or not letting us know what goes ahead).  If this happens:

- Confirm any past bookings that did go ahead.  This will improve your historical conversion.

- Add any future bookings from other sources.  This will stop you from receiving Bookabach booking requests for periods where you have no availability.

- Confirm any future Bookabach bookings in advance of the stay.  This will stop you from receiving any more Bookabach booking requests for the same period.

Once your Bookabach Conversion is 10% or over you will once again be able to bid for position using your Success Fee.

* Note: an exception is made if your listing is less than 6 months old or you’ve received less than 20 booking nights of rental enquiries.

How do I delete a booking?

This article is for:

Deleting, cancelling and declining bookings are basically the same process.

To Delete/Decline a booking request:

  1. Go to http://manage.bookabach.co.nz and log in
  2. Click the Bookings Tab.
  3. Select the relevant property, if you’ve got more than one.
  4. Find the booking using the search facility at the top of the page, or by clicking the date-range box and selecting “All future bookings”.
  5. Click either the Decline or Cancel booking link on the right-hand side of the relevant entry.
  6. You’ll be given the option to send an email.

    • Posted:
    • 01-Dec-2010
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I’ve forgotten my password, how do I retrieve (reset) it?

This article is for: Managers Renters

You’ll find a “Forgotten password” link on every log-in form.  This will take you to a page with instructions on how you can re-set your password.  For security reasons we encrypt passwords and we no longer send them out in emails.  The Reset Password email you’ll receive contains a special link you can use to set-up a new access password.

If you request a password re-set more than once, use the most recent link sent to you, as previous links will be invalidated each time you request a new one.

Account lock-out on Owner-Manager Website
After 10 log in attempts on the Owner/Manager website your account will be locked for a period of 30 minutes.  We’ll send you an email to let you know how to unlock it - or you can wait 30 minutes.  This is to protect against automated hacking of accounts where an email address is known but a password is not.

How do I add/edit activities on my listing?

This article is for: Managers

To add or make changes to activities listed on your listing, go to http://manage.bookabach.co.nz and log in, then go to Listing > Edit Listing and click the “Activities” button.  Select the activities available, then click the “Save” button.

Or click here to be taken to this page.

Why am I not receiving email sent to me from Bookabach ?

This article is for: Managers Renters

We do our best to make sure emails sent from Bookabach, or sent via the Bookabach website, are delivered successfully.  Every Internet Service Provider (ISP) has its own spam and junk mail filtering settings, so we cannot guarantee email delivery.  If you haven’t received an email, we recommend that you check the spam or junk mail folder of your email inbox.

If the emails aren’t going to your inbox, add the Bookabach.co.nz domain to your white list - or ask your ISP to do this for you.  If your ISP does not support a white list, then add support@bookabach.co.nz, noreply@bookabach.co.nz and automailer@bookabach.co.nz to your address book.

If you are still not reliably receiving emails from Bookabach then contact us and we’ll attempt an email trace.

Owners/Managers - you may also want to consider the following:

1) Make sure your contact details are sent out when a booking request is made (My Settings > Contact Preferences)
2) Set up property manager text alerts (My Settings > Contact Preferences again)
3) Log in to your property account periodically and check your Notifications.

Finally, we recommend you follow up any critical communications with a phone call.

How do I add a property manager to my property?

This article is for: Managers

If you use, or want to use, a local property manager you can add them to your property on Bookabach.  You can choose to have them handle your rental enquiries (or not) and they can see who’s coming to the bach and when.

To add a property manager you must first HAVE THEM create a membership (if they’re not already a member).  They’ll need to supply their phone numbers if you plan on having them act as the Rental Contact.  Once they have done this:

1) Log into http://manage.bookabach.co.nz.

2) Go to Property Settings - the link next to the property name.

3) Use the +Add member link in the Members table.

4) Choose Property Manager as the member type.  Select what roles you would like this Property Manager to be assigned to (Admin Contact, Rental Contact, Billing Contact).  The Admin Contact has overall control of the listing and is the only person who can add/remove property members.

5) Click the “Next” button, then click the “Send” button.

We’ll automatically send them an invitation email with your personalised message.  Once they’ve accepted this invitation, the roles you’ve assigned will be automatically transferred over.

Note that multiple people can manage rental on Bookabach but only one person can be the Rental Contact for rental-related correspondence.

When the new member has been added, you can decide what access (permissions) to allow within the property account (Property Settings > Property Member > Roles & Permissions > Show > Edit).

Feedback requests will be sent to the person who was the Rental Contact at the time the booking request was lodged.

How do I recover a deleted booking?

This article is for: Managers

Bookabach lets you recover bookings that were either declined or cancelled (deleted). To do this:

1) Go to http://manage.bookabach.co.nz and log in.

2) Go to the Bookings Tab.

3) Click the down arrow in the date-range box and select the required time period.

4) Tick the “Show deleted (Declined/Cancelled)” check-box (located under the “Table View” button) to display deleted bookings (shown in pink).

5) Use the “Recover booking” link for the entry you want to recover.

Rental bookings that are recovered are shown in the “Requested” state.  From there you will need to Accept/Confirm/Complete them as required.

How can I add my own family bookings to the calendar?

This article is for:

Add your own family and friend bookings to the calendar when you know you will be using the property.  This is both a service to you - you won’t receive booking requests for periods you know are unavailable - and to rental guests, who won’t get frustrated by making enquiries on properties that are showing as “available”, but aren’t in fact available.

To add a family/friend booking for yourself or another member of your bach:

1. Go to http://manage.bookabach.co.nz and log in.

2. Go to Bookings

3. Click the green “+Add booking” button (top right - you can’t miss it).  Select the dates and choose the booking type: family/friend or for yourself (Property member).

3. Complete the relevant fields and click the “Save” button.

You’re done!  Note that there are no (Performance Plan success fee) charges for adding bookings manually (rental or family/friend).  We like calendars to be as up to date as possible!

  • Posted:
  • 30-Nov-2010
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How does Bookastay/Bookabach order (rank) properties on the website?

This article is for: Managers

The default order (or ranking) of listings on any page is dictated by a property score calculated using a number of factors:

1) Rental contact’s feedback: One point is awarded for each item of positive feedback received related to the management of this property over the past 24 months

2) Loyalty: Two points are awarded for each year the property has been actively listed.

3) Success fee: Available only on Performance Plan listings that meet the 10% conversion level threshold : One point is awarded for every 20c over the base-level success fee rate.

4) Checklist complete: 20 points are awarded if the Dashboard page Checklist related to the property and rental contact is complete.

Properties are ranked by score in descending order (highest scoring first).  If multiple properties have the same score, the oldest listing appears first.

To view your property score and ranking go to Listing > Listing Performance.  NOTE: We reserve the right to add criteria and modify this ranking calculation over time and without notice.

What are the key differences between the Performance Plan & Subscription Plan products?

This article is for: Managers

The Performance Plan is a pay-on-success based service.  So you pay for confirmed rental bookings that go ahead - and only after the stay has completed.  Additionally, the Performance Plan allows you to increase your exposure by nominating higher than base-level success fee.  When you nominate a higher success fee, this contributes to your “score” which dictates your “ranking” on Bookabach - where your property appears on the search results pages[1].

The alternate Subscription Plan is an annual subscription-based service where you pay a fixed fee for listing on the website.  There are are some differences in the listing itself, for example, the Performance Plan listings are featured listings and are eligible to offer AA Smartfuel incentives for rental guests (conditions apply).

Also, there are some difference in how properties are marketed.  Performance plan listings:
* are shown on affiliated websites (channels)
* are featured randomly on the Bookabach home page
* are featured randomly in deals newsletters
* are used in any other push-marketing campaign opportunities

Notes:
[1] Other factors affect your ranking including quantity/quality of member feedback.

What are Performance Plan Success Fees?

This article is for: Managers

The Performance Plan is a pay-on-success based service.  So you only pay for confirmed rental bookings that go ahead - and only after the stay has completed.  Additionally, the Performance Plan allows you to increase your exposure by nominating higher than base-level success fees.  When you nominate a higher success fee, this contributes to your “score” which dictates your “ranking” on Bookabach - where your property appears on the search results pages.

If you have one or more properties listed on a Performance Plan, you (or the Billing Contact) will incur success fees.  Here’s how success fees work:

* The per night success fee you have nominated is recorded at the time a booking request is lodged (by your guest).

*  Once a stay is completed we automatically deduct the associated success fee.  This fee is calculated from the number of nights stayed, multiplied by the per night success fee you nominated at the time the booking was lodged.  The success fee is a set fee regardless of what you charge and any discounts you might offer.

* The success fees are debited from the Billing Contact’s Bookabach account.  This account will need to be topped-up once it goes into negative balance.

Success Fees are capped at a maximum of 21 nights per stay.  It is a requirement that you keep your calendar up to date and Confirm any bookings that go ahead on properties under this plan.

Can I change from one plan to another after I’ve registered?

This article is for: Managers

Yes, you can move from one plan to another at any time.
You
If you are moving from the Subscription Plan to the Performance Plan, the remaining value of your subscription will be credited to your Bookabach account.  Note that you will not be charged success fees on bookings you’ve received prior to moving to the Performance Plan.

If you choose to move from the Performance Plan to the Subscription Plan you will need to purchase a new 1-year subscription and pay any additional amount required for this. Note that you are obligated to pay the success fees associated with any Performance Plan bookings you have received up until your move to a different plan since you received the marketing benefits while on this plan that led to you receiving these bookings.

To change from one plan to another:

1)  Go to http://manage.bookabach.co.nz and log in
2)  Go to My Account > Properties, expand the Property you want to change (by clicking the green arrow).
3)  Click the “Change Plan” link. 
4)  Select the new plan, then follow the prompts from there.
-OR-
Go to Property Settings and follow steps 3 and 4 above.

How can I pay (top-up) my account?

This article is for: Managers

You will find all your account information by going to the “My Account” section of your property account.

To make a payment:
1) Go to http://manage.bookabach.co.nz and log in.
2) Click the “My Account” link (located under your name in the top right-hand side of the screen).
3) Click the “Make a Payment” link.

You can choose to pay by Credit Card, Cheque or Internet Banking.  Payment instructions will be given after you select a payment method.

Please allow up to 5 working days for processing of Internet Banking or Cheques.  These types of payments require manual processing (Credit Card payments do not).

Please note that making a payment and renewing a subscription are two separate functions, and making a payment doesn’t automatically renew a subscription.

If you want to renew a subscription, use the “Renew Subscription” link in the “Status” box on the Dashboard page and DO NOT use the “Make a Payment” link.

 

 

How do I Confirm an Accepted booking?

This article is for: Managers

You should confirm bookings once a deposit has been received as security.  To convert an Accepted Booking to a Confirmed Booking:

1. Go to http://manage.bookabach.co.nz and log in.

2. Click the Bookings Tab

3. Find the booking using the search facility at the top of the page, or by clicking the down arrow in the date-range box and selecting “All future bookings”.

4. Click the “Confirm booking” link (on the right-hand side).

We give you the option to send an email to your customer indicating that the booking has been confirmed.  Confirmed bookings show as red (booked) on your calendar and red (booked) on your listing.

How can I integrate Bookabach/Bookastay into my website?

This article is for: Managers

Bookabach provides both Widgets and an API for integration.  Refer to:

Article: Got a website? Use our web-widgets

Article: Property Managers: Use our API

How can I improve my listing performance?

This article is for: Managers

Bookabach keeps count of how many times your full-page listing is viewed each month (Listing Views) - and how many times it shows up in search results (Search Views).  With the Listing View and Search View performance graphs you can see how your listing is performing compared with averages - locally, regionally and nationally.

If your listing is under-performing compared to the average for that locale check the following:

1. Your Offer:

  • Does your listing have complete information? Text, images, bed layout, facilities/activities.
  • Are your images compelling, clear and well-lit?  Make sure you include exterior and interior images of your holiday home.  Also consider including pictures of local attractions (beaches, lakes, mountains etc.).  Make sure you choose the most attention-grabbing image as your "main image".  This is the image that shows on your short listing.
  • How is your pricing compared to others in your locale?

2. Your Feedback:

Beyond making sure your listing is complete, attention-grabbing and your pricing is fair and reasonable, the most effective way to improve your performance is by improving your score and ranking.  To maximize your feedback make sure you confirm any bookings that go ahead (or bookings in the past that went ahead).  This will ensure you receive maximum feedback.

3. Is your Checklist complete?

  See the separate help article on this topic.

4. Do you really have a problem?:

Finally, remember that Bookabach searches on actual availability based on information from your calendar. As your property gets more and more booked out you will see a drop in the number of Listing Views/Search Views. This is to be expected - and actually a good thing.  It means rental guests aren’t wasting their time (and yours) looking at properties that aren’t available.

How do I convert a question into a booking?

This article is for: Managers

To convert a question into a booking:
1) Go to http://manage.bookabach.co.nz and log in.
2) Go to Bookings > Questions.
2) Click the “Convert to Booking” buttton beneath the question.  (If you can’t find the question, ensure both “All” tabs are selected).
3) Define dates, number of people staying etc and click the “Save” button.

The system gives you the option to send an email to your rental guest.

How do I set up an email template?

This article is for: Managers

You can set up email templates for standard responses you need while managing bookings through the website.  For example, you may want a standard “accept booking” template that includes how to pay a rental deposit; or you may have a standard response for when a booking is cancelled.

You can choose the template you want to use at the time you send your email correspondence through the website, and the website will remember the last template you used for that given action.

To set up an email template:
1. Go to http://manage.bookabach.co.nz and log in.
2. Go to My Settings and then Email Templates.  You will find our default email templates for different stages of the booking process.

To create your custom version of an existing template:

  1. Locate the template you want your email to be based on and click ‘Copy’.
  2. Edit the text of the template, and use the ‘Insert Field’ option to insert Guest, Booking and Contact details that is specific to that particular booking.
  3. Save all changes.

To create your own template, please click the “+Add template” link.

NOTE: If you manage multiple properties then we recommend you keep these templates generic and don’t include property-specific information in them.

I own or manage apartments.  Can I list my properties on Bookastay/Bookabach?

This article is for: Managers

Bookabach has been specifically designed for renters to view and request a booking for independent holiday houses and holiday homes, i.e. for a common-occupancy dwelling, and not to promote a branded total complex.  As such, our reservation engine currently lacks the ability to offer multiple room inventory within a single listing.

We do support Apartment and Flat/Duplex as an accommodation category, but if you choose to list under this category we require a single listing per apartment (in order to show accurate availability and tariff information), even if the property descriptions and photographs are identical.

How do I change how far in advance my booking calendar is open?

This article is for: Managers

On Bookabach, your price-availability display will allow renters to request a booking for a set period in the future. To increase or decrease this period of time, you need to go to http://manage.bookabach.co.nz and log in, then go to Property Settings > Preferences.

You can then select the period of time, from 3 months to 24 months, that you wish to accept a booking request.

I operate a Bed and Breakfast.  Can I list on Bookastay/Bookabach?

This article is for: Managers

While historically Bookabach had supported Bed and Breakfast as an accommodation category, this category is no longer accepted. 

Bookabach has been specifically designed for renters to view and request a booking for independent holiday houses and homes, i.e. for a common-occupancy dwelling.  As such, our reservation engine currently lacks the ability to offer multiple room inventory within a single listing.

How do I manage bookings on Bookabach/Bookastay?

This article is for: Managers

Bookabach helps you keep track of the state of your bookings.  For rental bookings the following states apply:

REQUESTED > ACCEPTED > CONFIRMED > COMPLETED

1) When you receive a booking request, the entry will show in the REQUESTED state (shown in YELLOW)

2) After vetting the person, you will decide whether or not you wish to rent to them.  Should you decide to go ahead and accept the booking, the state becomes ACCEPTED (shown in BROWN).  An Accepted booking is one where you have both committed to the rental, but you have not yet received a deposit to secure the booking

3) Once you have received the deposit, you should confirm the booking to block off the dates on the listing availability calendar.  The booking then shows in the CONFIRMED state (shown in RED).

4) After the scheduled departure date has passed for a CONFIRMED booking, it shows in the COMPLETED state (shown in BLUE) - you don’t need to do anything for this to happen.

If you decline a booking, or if the booking is cancelled, it shows as DECLINED or CANCELLED (shown in GRAY).  Note that declined and cancelled bookings won’t show on your calendar by default - you’ll need to click the “Show deleted” check-box to reveal them.

How do I order a printed sign for my bach?

This article is for: Managers

Printed signs are a great way to promote your bach to foot- and road traffic and encourages renters to choose your place next time they’re in the area.

We have entered into a supply agreement with Sabre Signs (Christchurch).  The signs are custom printed in colour on 420x300mm durable Forex plastic (3mm) and include the custom link to your bach listing on the website.

To order a sign:

  1. Go to http://manage.bookabach.co.nz and log in.
  2. Go to Resources.
  3. Click the “Order a sign” button in the “Order a sign for your bach” area.

Signs cost $19.99 (incl. packing and shipping) and are typically delivered within a week.

If you have an order enquiry, or need to follow up regarding a sign shipment, please contact Sabre Signs directly on 0800 722 737.

How do I add a map to my listing?

This article is for:

To add a map to your listing:

  1. Go to http://manage.bookabach.co.nz and log in.
  2. Go to your Property Settings (please ensure the correct bach is selected if you have multiple properties).
  3. Go to “Property Address” and ensure you have fully entered the property address (including the postcode).
  4. Click on Edit Map and ensure you have ticked the box to show the map on your listing.  Use the “Reset Map” link if you have edited the property address
  5. Locate the marker pin and drag this to point to the location of your bach.  Please note: you may need to adjust the zoom level.

Google Maps(TM) allows you to superimpose satellite imagery allowing you to pin-point the definition of your property.  Drag the pin so it points to the roof-top of your main building.  Scroll down the page and Save it.

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  • 30-Nov-2010
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Some parts of the website aren’t working. What can I do? (Javascript problems)

This article is for: Managers Renters

The owner-manager website requires JavaScript to be enabled in order to to function.  You can search Google for instructions on how to enable JavaScript for your specific browser.

You may also experience issues if you have personal firewall or ad-blocking software installed. We recommend ensuring that you have disabled any ad blocking or JavaScript disabling features of your internet security software.  Also, be sure to add http://www.bookabach.co.nz and http://manage.bookabach.co.nz to your ‘trusted’ websites.

How do I change the default check-in/check-out time on my property?

This article is for: Managers

We’ve set the default check-in/check-out times to 12:00 noon/4:00pm respectively.  However, you can set up your own default check-in/check-out times by following these steps:

1) Go to http://manage.bookabach.co.nz and log in.
2) Select the property you want to change.
3) Go to Property Settings > Preferences.

Note that check-in/out times are shown in 24 hr format.

How do I Accept or Decline a Booking Request?

This article is for: Managers

When someone enquires about a stay at your property, you will receive a booking request via email.  The same information shows up on your bookings calendar as an entry with status REQUESTED.  You will also find a link to a Requested booking in the Notifications section of the Dashboard page.  It is up to you to vet the enquirer for suitability.  After you’ve done this, you need to make a decision on whether you want to accept or decline this booking request.

To ACCEPT the booking request:
Once you both agree on terms of rental, you can accept the booking.  To do this:

1. Locate the booking on your Calendar by either:
* Clicking the link in the email you’ve received; or
* Going to http://manage.bookabach.co.nz and logging in, and using the link in Notifications; or
* Using the booking search facility at the top of the page and typing in their name; or
* Clicking the “Bookings” tab, clicking the down-arrow in the date-range box and selecting “All future bookings”.

2. Click the “Accept booking” link on the right-hand side of the entry.  Please note that you can click the “Open Booking” link to expand the entry and find more options to update it.


To DECLINE the booking request:
If you don’t want to accept the request, locate the booking as above and decline it by using the “Decline booking” link.

In either case, the system will then give you the option to send an email to the renter.  Any emails you send via the site appear in the History section of the opened booking.

Why are modified digital photos unacceptable?

This article is for: Managers

It’s against our terms of use to upload and publish modified images on your listing.  Modifications include:

- Borders
- Text
- Overlay images (including arrows) or logos
- Excessive filtering or colour enhancements

We have this policy for a number of reasons.  Firstly we want to provide the best and most consistent user experience.  While a bright red border on your photos may seem like a good way to attract attention, it’s also really confusing for the website user (“Why has that one got a red border? Did I click something?”). 

Secondly, we want images to reflect reality - not some hyper-saturated colour make-believe-land! 

Lastly, adding text in the form of URLs, phone numbers or company names - or logos and images may seem like a great way of getting your name out there, but it is against our Terms of Use!

I’m using Payment Tracking.  How do I change a due date on an individual payment?

This article is for: Managers

If you are using Payment Tracking, a Payment Schedule for a booking is set-up automatically when you accept the booking.  The expected payment dates are derived from the information you supply in your Payment Terms (in your Rental Terms).  However, you can change these dates if you need to for individual bookings.  For example, perhaps you’ve made an agreement for balance to be paid on arrival, rather than in advance.  To change the payment schedule dates associated with an individual booking:

1) Go to http://manage.bookabach.co.nz and log in.

2) Click the “Bookings” tab.  Find the booking and open it.

3) Click the Charges & Payments tab.

4) Use the “Edit” link next to the payment you want to re-schedule.  Make and Save your change.

I’ve made changes to my listing. When will they appear on the site?

This article is for:

If you’ve just listed a property, or made changes to your listing, it may take some time - typically less than an hour - for these changes to make their way through to published websites.  This because of the various layers of “caching” (storing) we use to make the website operate as fast as possible. 

Affiliate channel websites (Realestate.co.nz etc.) operate using “content feeds” or files transfers.  Typically these are updated over night.

Note that changes to pricing and availability information on the booking “widget” are displayed immediately.  We don’t cache these for obvious reasons - they need to be up to date.

The easiest way to view your listing status and get to your live listing is through the Dashboard page of the manage website.  Log in to http://manage.bookabach.co.nz, go to the Dashboard tab and looking at the listing status.  You’ll find a View listing link.

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  • 30-Nov-2010
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How do I edit pricing on my bach?

This article is for: Managers

To edit pricing:

1) Go to http://manage.bookabach.co.nz and log in.
2) Go to Listing > Pricing and deals.

To set up pricing, you must first set-up your “tariffs”, which are “price levels”.  Once your tariffs are defined,  you need to apply these across the date ranges you want.

Step 1: Setting up tariffs

Use the ‘+Add tariff’ link.  The following fields are defined:

* Tariff name: Choose a descriptive name that will help you like "high-season"
* Week-day and week-end/holiday rates: Bookabach automatically displays the correct pricing depending on the day of week and whether it’s a public holiday.
* Occupancy (for up to..): allows you to set a lower base price level if fewer people stay.  Note: You can’t select “N/A - Max occupancy” if you want to charge for extra adults/children.
* Minimum number of nights: Define a minimum number of nights stay for dates of this tariff level.

Step 2: Apply your tariffs across date ranges

1) Select tariff you wish to apply (by clicking the circle on the left-hand side of a coloured box).

2) Enter the date range in the “From” and “To” fields (use the calendar icons to select dates).

3) Click the “Apply tariff” button.

4) Repeat the above steps with each different tariff until your pricing is 100% complete and at least covers the period your booking calendar is open.

Each tariff can be applied to a number of date ranges as many times as you like.  To help you, we show you public, regional and school holidays in the calendar (marked with coloured corners). 

The pricing calendar is live, so you’ll have to periodically update your pricing to keep up with the passing days.

If you want to offer a long stay discount, e.g. 7 nights for the price of 6, then add a Special Deal to your listing.

Help for Owners/Managers

Getting Started

Read the online versions of our Owner-Manager Induction series:
1) The basics
2) Complete your checklist
3) Managing bookings

Or, check out the most relevant Getting Started help articles.

Search the help pages first!

You'll find help on most topics. A search that uses as few words as possible tends to yield the best results!

Email support

If you've checked out online help but you're still stumped then then email us a support request.

Phone support

If you're really stuck and want us to talk you through it then call the technical support hotline:
0800 24 44 48
Owners and property managers only please!

Help for Renters

Sorry, we can't do your searching for you

Please note that we are not property managers. We provide a website that match-makes renters with property owners/managers. So, please don't email us with specific requests for accommodation.

Searching for a bach or holiday home?

This section provides help on how to use the website. If you're searching for a place to stay click here.

If you've already made an enquiry

If you're in communication with an owner/manager then please direct any follow on enquiries to them.

Email support

If you've checked our online help and can't find an answer to your question then email us a support request.

Phone support

Sorry, we can't provide direct phone support to renters.