I’ve made an enquiry but haven’t had response.  What do I do?

This article is for: Renters

If you’ve made a booking request but haven’t had a response from the property owner/manager here’s what to do:

First, log into My Bookabach and check your booking request.  There’s a chance that it has been declined but the owner/manager omitted to send you an email (by default you will receive an email from them but they can override this and choose not to send an email).

If your booking is showing as REQUESTED:

Check the email we sent you when you first made the enquiry (booking request acknowledgement).  In this email (in most cases) you’ll find the owner/manager contact information and an indication of how quickly they typically respond.

Remember that holiday homes are not like hotels and motels and in many cases owners are not doing this “for a living”.  So, while some commit to responding quickly, otherwise are up front in saying it may take them a few days to respond. Please respect this.

If you haven’t heard back in the time frame indicated then please put in a support request and we’ll be happy to chase it up for you.